Job Description
Job Description
Social Services Manager (PSH)
Full-time | Exempt | Cleveland, OH
Make a lasting impact at YWCA Greater Cleveland by guiding and supporting programs that uplift individuals on their journey to housing stability and personal empowerment. As our Social Services Manager, you'll work across multiple supportive housing programs—Independence Place, Cogswell Hall, The EDEN Program, and the Workforce Development Program—to strengthen trauma-informed services and enhance the well-being of participants.
This is a fantastic opportunity for a licensed social work or mental health professional who is passionate about building strong teams, promoting mental health care, and ensuring high-quality service delivery for vulnerable populations.
What You’ll Do
You’ll support and supervise a team of Life Coaches and Housing Stabilization Specialists across various housing and workforce development programs. Your responsibilities will include:
- Guiding clinical case planning and service strategies that promote self-sufficiency and housing stabilization
- Providing direct supervision and support to front-line staff, including regular 1:1s and leading monthly clinical meetings
- Assisting with hiring, training, and performance evaluation of program staff
- Overseeing the creation and execution of monthly tenant activity calendars to encourage community engagement and life skills development
- Building relationships with community partners to enrich program offerings
- Ensuring compliance with documentation, reporting, and data entry requirements
- Supporting departmental budgeting and responsible financial management
- Participating in team and agency-wide meetings and contributing to strategic goals
Qualifications
- Bachelor's degree in Social Work, Counseling, or a related field (required)
- Licensed to practice mental health counseling and/or social work in Ohio (required: LSW, LISW, LPC, LPCC)
- Deep knowledge of trauma-informed care, mental health treatment, and supportive housing best practices
- Experience working with individuals impacted by homelessness, trauma, foster care, addiction, or aging
- Excellent communication, organization, and leadership skills
- Able to track staff time and manage administrative records
- Comfortable working across multiple locations with diverse populations
Preferred
- Experience managing or supervising case management teams
- Ability to drive and travel locally (10%)
- Calm and solution-focused under pressure, with crisis intervention skills
- Familiarity with Bonterra (ETO) or similar data tracking systems
Apply Today
Are you ready to bring clinical expertise and leadership to a role that transforms lives? Join our compassionate team and help create brighter futures for those we serve. Apply now to become our Social Services Manager.