Job Description
Job DescriptionCompany Description
About Us
At Sharpcontra, we specialize in forging strategic partnerships and delivering innovative business solutions that drive sustainable growth. With a deep understanding of market trends and a commitment to client success, we empower organizations to reach their highest potential. Our team is passionate, agile, and forward-thinking — always focused on building meaningful connections that transform ideas into results.
Job Description
Job Description
Sharpcontra is seeking a dynamic and experienced Customer Service Trainer to lead the development and delivery of training programs for our customer service team. The ideal candidate will play a crucial role in equipping staff with the tools, knowledge, and confidence to provide exceptional customer experiences across all touchpoints.
Responsibilities
-
Design, develop, and deliver comprehensive training programs for new hires and existing team members.
-
Evaluate training effectiveness through feedback, assessments, and performance metrics.
-
Collaborate with department managers to identify training needs and performance improvement areas.
-
Update training materials regularly to reflect product changes, service updates, and industry best practices.
-
Provide coaching and support to customer service representatives to ensure quality standards are met.
-
Maintain detailed records of training sessions, participant progress, and evaluation results.
-
Stay informed on customer service trends, technologies, and methodologies to continuously enhance the training process.
Qualifications
Qualifications
-
Bachelor’s degree in Business, Communications, Human Resources, or related field (preferred).
-
Proven experience (2+ years) as a customer service trainer, team lead, or similar role.
-
Strong presentation, coaching, and facilitation skills.
-
Excellent written and verbal communication skills.
-
Ability to manage multiple projects and deadlines in a fast-paced environment.
-
Proficiency in MS Office and learning management systems (LMS).
-
Detail-oriented, with strong problem-solving and organizational abilities.
Additional Information
Benefits
-
Competitive salary between $55,000 and $65,000 annually.
-
Opportunities for career growth and professional development.
-
Health, dental, and vision insurance.
-
Paid time off and holidays.
-
Retirement plan options.
-
Supportive and collaborative work environment.