Job Description
Job DescriptionWe are looking for a dedicated and detail-oriented Bank Teller to join our team on a contract basis in Hacienda Heights, California. This role is ideal for professionals with strong customer service skills and experience in handling banking transactions. You will play a key part in assisting customers with their financial needs and ensuring efficient operations within a fast-paced environment.
Responsibilities:
• Handle daily banking transactions, including deposits, withdrawals, and payments with accuracy and professionalism.
• Respond to inbound customer calls, providing clear and helpful information regarding account inquiries and banking services.
• Assist customers with scheduling appointments and resolving any issues related to their accounts.
• Process data entry tasks efficiently to maintain accurate records of transactions and customer interactions.
• Utilize Microsoft Excel and Word to generate reports and organize information as needed.
• Manage email correspondence to address customer inquiries and provide timely responses.
• Support inbound and outbound communication efforts to ensure customers receive the assistance they need.
• Execute order entry tasks with attention to detail and adherence to established procedures.
• Uphold high levels of customer satisfaction by delivering friendly and effective service in every interaction.
• Collaborate with team members to improve operational workflows and enhance service quality.• Minimum of 1 year of experience in a customer service or banking-related role.
• Proficiency in handling inbound and outbound calls with a focus on customer satisfaction.
• Strong skills in data entry and maintaining accurate records.
• Familiarity with Microsoft Excel and Word for reporting and organizational tasks.
• Ability to manage email correspondence professionally and efficiently.
• Experience in scheduling appointments and coordinating with customers.
• Knowledge of banking transactions and processes.
• Excellent communication and interpersonal skills to build positive customer relationships.