Job Description
Job Description
IMMEDIATELY LOOKING TO HIRE A TALENTED CUSTOMER SERVICE ASSOCIATE!
Duties and Responsibilities
• Provide timely and accurate order entry, receiving orders by phone, email or online systems
• Leads resolution of customer issues; partners with sales team and installation team to promptly identify effective resolution to customer issues and concerns
• Provides effective communication within the branch office between Branch Manager, warehouse, installation, and sales teams
• Reconciles completed work orders for billing department in preparation for invoicing
• Other clerical or administrative duties as needed
Job Qualifications
• 1+ Year of customer service or related experience
• Proficient data entry, comfortable with computers, and ability to learn new systems
• Accuracy, attention to detail, and effective multitasking skills
• Team player with the ability to work with internal and external customers professionally and courteously to resolve time sensitive issues
Working Conditions
• Monday - Friday position, during business hours
• Ability to work at a computer for long periods of time
• Must have mental processes for reasoning, remembering, mathematics and language ability to perform the duties proficiently
• Ability to stand, walk, stoop, kneel, crouch, and climb as well as manipulate (lift, carry, move) up to 50 pounds
Company DescriptionWe are the leading national installer for select high-value and stylistically important interior finishes, such as flooring, cabinets and countertops, to our homebuilder customers, as well as multi-family, commercial and repair & remodel customers.
Company Description
We are the leading national installer for select high-value and stylistically important interior finishes, such as flooring, cabinets and countertops, to our homebuilder customers, as well as multi-family, commercial and repair & remodel customers.