Job Description
Job Description
We are seeking a proactive and client-focused Healthcare Client Success Analyst to join our team. This role is ideal for someone early in their career who wants to grow into a consultative, client-facing position in healthcare management.
As a Client Success Analyst, you will:
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Manage and strengthen client relationships.
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Support account growth through consultative engagement.
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Help clients identify opportunities for improved business performance.
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Over time, develop skills to conduct process analysis, outsourcing/automation assessments, and ROI reporting—building toward a strategic advisory role.
This is an opportunity for someone with a strong educational background in healthcare administration and some hands-on experience in a healthcare organization to build a career in client success, account management, and healthcare transformation.
Key ResponsibilitiesClient Relationship & Consultative Engagement
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Act as the primary point of contact for assigned healthcare provider clients.
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Conduct regular check-ins to understand client goals, challenges, and opportunities.
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Build consultative partnerships by caring about the client’s business and continuously identifying ways Neolytix can add measurable impact.
Account Growth & Value Expansion
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Identify opportunities to expand services, aligning Neolytix solutions to client needs.
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Support cross-selling and upselling by highlighting how Neolytix services improve efficiency, revenue, or compliance.
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Partner with internal teams to present tailored solutions that demonstrate tangible ROI.
Revenue Cycle & Business Insights
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Analyze revenue cycle data and performance trends to spot revenue leakage or workflow inefficiencies.
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Assist in preparing client-facing reports and presentations showcasing key metrics, outcomes, and improvement opportunities.
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Translate technical or financial insights into clear, actionable recommendations for clients.
Aspirational Growth (Future Responsibilities)
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As experience builds, take part in:
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Process analysis & transformation assessments (outsourcing, automation, technology enablement).
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ROI analysis reports to quantify the business impact of Neolytix services.
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Consultative solution design, helping clients reimagine their workflows for higher efficiency and better outcomes.
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Collaboration & Delivery Support
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Work closely with Delivery teams to ensure service quality and alignment with client expectations.
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Identify process improvement opportunities within client workflows and collaborate internally to implement solutions.
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Manage multiple client accounts simultaneously while maintaining attention to detail and responsiveness.
Qualifications
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Bachelor’s degree in Healthcare Administration, Business, or related field (required).
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1–2 years of experience in a healthcare organization, medical billing company, or revenue cycle setting (preferred, but internships or strong academic exposure also considered).
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Familiarity with medical billing software (Epic, eClinicalWorks, AdvancedMD, Athena) or CRM tools is a plus.
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Strong communication skills—able to simplify complex healthcare or financial concepts for clients.
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Analytical mindset with the ability to interpret performance data.
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Highly organized, proactive, and eager to learn and grow into a consultative role.
Career Progression
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Exceptional performance is directly tied to advancement. Employees who consistently meet key milestones are eligible for promotion to the Customer Success Manager role within 12 to 18 months, with a target base salary of $90,000 USD.
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Benefits Highlight: Reimbursement for METRA or CTA Commuter Passes
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