Customer Service & Field Operations Manager

Job Description

Job Description

NOW HIRING –Bilingual (English/Spanish) Customer Service & Field Operations Manager

Molly Maid of Lawrenceville, Norcross and Snellville

What We Offer

• Full-time position, Monday–Friday (40–45 hrs/week)
• Pay starting at $16/hour + bonuses
• Stable schedule and supportive team culture
• Paid vacation & National paid holidays
• Advancement opportunities & ongoing training
• Use Company car during working hours (gas & insurance included)
• Branded, comfortable uniforms

What You’ll Do

• Customer Service & Scheduling – Answer phones, assist customers with scheduling, confirm appointments, and ensure all customer preferences are documented.
• In-Home Estimates – Visit customers’ homes to assess cleaning needs, explain services, provide an estimate, and answer any questions.
• Customer Relations – Communicate with customers in a friendly, professional manner, respond to concerns, and ensure their satisfaction.
• Operations & Field Management – Lead daily morning meetings, set teams up for success, and monitor team performance throughout the day.
• Quality Control – Visit customers’ homes to check work quality, coach staff, and celebrate successes while providing constructive feedback.
• Team Development – Support, train, and motivate team members to follow processes and exceed customer expectations.

This Job is Perfect For You If You…

• Enjoy balancing office work with field visits
• Thrive in a customer-focused environment
• Like training and leading a team
• Take pride in attention to detail and problem-solving
• Are comfortable following proven processes while adding your personal touch

Requirements

• Fluent in English & Spanish
• 18 years of age or older
• Valid GA driver’s license with a good driving record
• Legally authorized to work in the U.S.
• Strong phone and communication skills
• Prior cleaning, customer service, or operations experience preferred
• Ability to pass a background check
• Available Monday–Friday, 7:30 AM – 5:00 PM or later and some Saturdays

Ready for a fresh start where you can be your best?

If that’s you, APPLY TODAY!

Text on This Number to start your Application today

• Text "Jobs" to 770-790-3139

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