Senior Supply Chain Manager
Job Description
Job Description
Join Team Goodwill! Immediate openings and competitive pay & benefits. Apply today!
Senior Supply Chain Manager
Full Time 40 hours/week
$65,000-$70,000
True North Goodwill is a nonprofit organization regionally headquartered in Duluth, MN whose mission is transforming lives for generations through learning and the power of work. We provide training, jobs, and support services for people with barriers to employment who seek greater independence. Our mission is funded through the sale of donated clothing and household items in Goodwill stores and online. We are a group of nearly 300 mission minded employees in Northern MN & WI working as one. Each of us is essential to helping our community thrive and prosper.
Goodwill offers a wide range of career pathways and growth ranging from entry-level to management in retail, transportation, mission services, and administrative/professional fields. By working at Goodwill, you can make an impact in your community. And we can show you how.
Goodwill is an equal-opportunity employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.
Why we are a great place to work?
- Competitive pay & benefits
- Career advancement pathways
- Flexible work schedules to create a schedule that allows for a work/home balance.
- Bonus incentive plans
- Retirement & 401K planning with company match (Up to 6%)
- Employee Assistance Program (Crisis counseling, financial planning, legal consultation, mental health counseling, wellness resources)
- Knowing you are part of making an impact in people’s lives
- Critical Illness and accident insurance
- Basic life insurance at no cost, with voluntary and spousal coverage options
- A culture built upon our core values of: Trust, Respect, Dedication, Responsibility, and Innovation
- Career support and planning
Job Summary
The Senior Supply Chain Manager leads and optimizes logistics, transportation, and fleet maintenance operations that support True North Goodwill’s retail stores and donation centers. With direct oversight of the Supply Chain Manager, this role ensures the safe, efficient, and cost-effective movement of donated goods while maintaining fleet assets that support mission-critical operations. This position plays a key role in maximizing retail performance and mission impact.
What you’ll be doing as Senior Supply Chain Manager
- Provide direct leadership, coaching, and performance management to the Transportation Manager.
- Oversee transportation operations supporting donation collection, processing, and retail store replenishment.
- Direct maintenance activities to ensure fleet vehicles are safe, reliable, and compliant.
- Partner with Retail Operations, Donation Services, Warehouse, and Facilities teams to ensure consistent product flow and operational readiness.
- Monitor and improve KPIs including on-time delivery, route efficiency, fleet utilization, vehicle uptime, and cost performance.
- Develop and manage logistics and transportation budgets with a focus on stewardship of donated resources.
- Drive continuous improvement initiatives to enhance efficiency, service levels, safety, and sustainability.
- Ensure compliance with transportation regulations, safety standards, and organizational policies.
- Oversee fleet safety programs, inspections, incident response, and risk mitigation efforts.
- Prepare and present logistics and transportation, performance reports, and recommendations to senior leadership.
Required Skills and Competencies
- Strong people leadership and coaching skills.
- Safety-first mindset with attention to compliance and risk management.
- Analytical, organized, and solutions-oriented.
- Ability to balance operational efficiency with mission impact.
- Collaborative communicator able to work across departments.
Education and Experience
- Bachelor’s degree in Supply Chain, Logistics, Business, or a related field.
- Experience in retail, nonprofit, distribution, or mission-driven organizations.
- Experience with TMS, fleet maintenance systems, routing software, and ERP systems.
- 8+ years of experience in logistics, transportation, or fleet operations.
- Proven experience managing leaders and teams, including Transportation functions.
- Strong understanding of transportation operations, routing, fleet maintenance, and multi-location retail support.
- Demonstrated experience managing budgets, analyzing operational data, and driving improvements.
Working Conditions
- Combination of office and field-based work, including visits to stores, donation centers, maintenance facilities, and transportation hubs.
- Occasional travel within the service area and flexibility to address time-sensitive operational needs.
Physical Requirements
These work environment factors are general CONSTANT: Stand and near vision. FREQUENT: Bend neck; talk/speak; and visual accommodation. OCCASIONAL: Medium work, lift and carry up to 50 pounds; rotate neck, static neck position; walk; hear within 5 feet and midrange vision.
The foregoing statements describe the general purpose, responsibilities assigned, and capacity needed to perform this job, and are not an exhaustive list of all the responsibilities and duties that may be assigned, or skills that may be required.