Job Description
Job Description
Job Title: Customer Service Representative – Pharmaceuticals
Location: Weston, FL
Salary: $42,000 – $45,000 annually
Job Summary
Our client is seeking a detail-oriented and customer-focused Customer Service Representative to support existing customer accounts, build strong client relationships, and help drive overall satisfaction. This role requires excellent communication skills, strong problem-solving abilities, and the ability to manage multiple priorities in a fast-paced environment.
Key Responsibilities
- Respond promptly to customer requests for quotations (RFQs) and provide accurate pricing in line with company procedures.
- Determine customer requirements and recommend appropriate products or solutions, including alternatives based on cost, availability, or specifications.
- Accurately process customer transactions such as sales quotations and orders.
- Collaborate with the Purchasing Team to track product availability and with the Warehouse Team to ensure accurate and timely deliveries.
- Support growth opportunities through cross-selling and up-selling.
- Analyze customer purchasing patterns and sales history to identify trends.
- Maintain a high level of product and regional market knowledge.
- Follow up with customers to confirm satisfaction, address issues, and resolve complaints.
- Partner with the Finance Team to support timely customer payments.
- Manage time effectively to meet personal and team goals while maintaining superior customer service.
- Uphold company policies, procedures, and a professional image always.
- Perform additional duties and projects as assigned.
Qualifications & Skills
- Strong customer service and follow-up skills; proactive and well-organized.
- Excellent verbal and written communication, negotiation, and listening skills.
- High integrity, professionalism, and ethical standards.
- Strong analytical skills, accuracy, and attention to detail.
- Ability to work in a fast-paced environment, multitask, and adapt to changing priorities.
- Professional demeanor with the ability to handle challenging customer interactions diplomatically.
- Business math skills (basic algebra, ratios, etc.).
- Team player with strong collaboration skills and the ability to work independently.
How to Apply
Interested candidates should send their resumes to chrc511@kellyservices.com for immediate consideration.
Company DescriptionKelly helps companies recruit and manage skilled workers and helps job seekers find great work in industries such as accounting and finance, education, engineering, government, manufacturing and production, technology, and more.
Since inventing the staffing industry in 1946, we’ve become experts in the many specialties and local and global markets we serve. With a network of suppliers and partners around the world, we connect 450,000+ people with work every year. We ensure companies have the people they need, when and where they’re needed most.
Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Company Description
Kelly helps companies recruit and manage skilled workers and helps job seekers find great work in industries such as accounting and finance, education, engineering, government, manufacturing and production, technology, and more.\r\n\r\nSince inventing the staffing industry in 1946, we’ve become experts in the many specialties and local and global markets we serve. With a network of suppliers and partners around the world, we connect 450,000+ people with work every year. We ensure companies have the people they need, when and where they’re needed most.\r\n\r\nKelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.