Medical Front Office & Insurance Coordinator

Job Description

Job Description

Medical Front Office & Insurance Coordinator - Neurology

Starting at $19/hour

Position Summary:

We are seeking a reliable and experienced Medical Front Office & Insurance Coordinator with at least 2 years of neurology front desk experience. This role requires proficiency in Epic, insurance verification, pre-authorizations, and collections. You will be the first point of contact for patients and play a vital role in maintaining efficient clinic operations while ensuring a high standard of patient service and accuracy.

Key Responsibilities:

• Welcome and check-in/check-out patients in a courteous and professional manner
• Schedule appointments and manage provider calendars efficiently
• Verify patient insurance eligibility and benefits prior to appointments (including neurology-specific services)
• Obtain and track prior authorizations for tests, procedures, and referrals
• Accurately enter and update patient demographics and insurance data in Epic
• Communicate with insurance companies to resolve claims or authorization issues
• Maintain and organize patient records in compliance with HIPAA regulations
• Answer phones, respond to inquiries, and route messages to appropriate departments
• Collaborate with clinical staff to ensure efficient patient flow and documentation

Required Qualifications:

• High school diploma or equivalent (Associate degree or medical office certification preferred)
• Minimum 2 years of front desk experience in a neurology or specialty clinic
• Proficiency in Epic EMR required
• Strong understanding of insurance verification, authorizations, and collections processes
• Familiarity with various insurance plans (PPO, HMO, Medicare, Medicaid, Workers Comp, etc.)
• Excellent communication, organizational, and customer service skills
• High attention to detail, accuracy, and professionalism
• Ability to work independently in a fast-paced clinical environment

Preferred Skills:

• Bilingual (Spanish/English) a plus
• Knowledge of neurology-specific procedures and coding
  
  This is an excellent opportunity to make a direct impact on crisis intervention and behavioral health care in the community. Join a dedicated team focused on compassionate, patient-centered care.Dean's Professional Services is a national, award-winning staffing solutions firm. Since 1993, DPS has placed over 50,000 professionals across the nation. We work with our clients to provide placement opportunities that match your skill, experience, and personality. For more information, please visit