Job Description
Airgas is Hiring for a Customer Service Representative in Germantown, WI!
Who are we looking for?
Airgas is seeking individuals with excellent verbal and written communication skills, demonstrated attention to detail, creative problem solving skills, and a positive team player who wants to contribute to the success of their team. As a Strategic Accounts Central Service Coordinator you will be responsible for providing centralized support in a fast paced dynamic environment while working directly with customers and Airgas personnel.
What’s in it for me?
Airgas believes in an inclusive, diverse team culture where associates are encouraged to work both collaboratively and independently with opportunities for mentoring and growth. If you are looking for a full-time permanent position with hybrid WFH (after training period), affordable healthcare, and career growth, we want to talk to you!
As a Strategic Accounts Central Service Coordinator your responsibilities will include:
- Support for customer requests which will include researching and verifying the correct servicing branch and contacts, coordinating new account set ups, and processing orders.
- Coordinating product deliveries and cylinder pickups while verifying and confirming requested dates and proactively communicating any changes to customers.
- Validating cylinder balances and initiating cylinder audits or account closures.
- Identifying, analyzing, and creatively solving customer issues and concerns while creating opportunities to increase customer satisfaction.
- Managing, organizing and prioritizing workload to maximize completion of all open and daily responsibilities.
- A high level of initiative, curiosity and potential to go beyond the described role as the team
- responsibilities evolve.
- Special duties as assigned.
Preferred Education and Experience:
- High School Diploma required. Associate’s or Bachelor’s Degree preferred.
- 2 years of customer service/sales experience
- Or Minimum 2 years of relevant work experience