Administrator

Job Description

Job DescriptionSalary: $85k - $90k yearly

About Us:

Andrea's Angels, an entity of True Care, is a trusted home care agency in Colorado that provides caregivers who are fluent in English and Spanish. Our homemaker services help restore you or your loved ones independence. Whether you are an older adult or living with a disability or brain injury, we are able to provide you with the services, care and attention needed to remain at home. Our services enable safety, security and freedom for individuals with support needs.

We invite you to join a team where your passion for service is cherished and cultivated.

Our commitment extends beyond our clients. It's about building a place where you feel valued and supported, where your growth is our priority.

Why Join Andreas Angels?

As an employee, you'll engage in meaningful work that genuinely impacts the well-being of the elderly, disabled, and those recovering from injury and illness. Andrea's Angels isn't just a workplace; it's a place where your passion for helping others finds its true expression, allowing you to make a tangible difference in people's lives every day.

Click here to learn more about Andrea's Angels!

Reports To: VP of Home Care Operations, True Care (based out of New York)

Job Summary:

As the Andreas Angels Administrator you will focus on healthcare quality and operational excellence. This is a strategic and influential leadership position central to driving Andreas Angels mission of delivering exceptional patient care. In this role, you will be at the forefront of shaping and enhancing the quality of care while streamlining operational efficiency and enhancing revenue across our two Colorado Andreas Angels offices, located in Greeley and Northglenn. You will provide comprehensive oversight and guidance to a dynamic team, including the Senior Branch Manager, Care Coordination Supervisor, Field Supervisors, and Recruiters. Your vision

will be instrumental in maintaining and elevating the standards of care, ensuring strict compliance with healthcare regulations, and fostering an environment of both exceptionalism and professionalism with active engagement among patients, caregivers, and staff.

Responsibilities:

• Branch Operations Management: Oversee all aspects of all branch operations, including staffing, scheduling, inventory management, and facility maintenance. Ensure compliance with company policies, procedures, and regulatory requirements. Continuously evaluate and improve operational processes to enhance efficiency and productivity
• Strategic Leadership and Oversight: Provide guidance and direction to all members of Andreas Angels staff aligning with our mission and quality standards.
• Departmental Reporting and Analysis: responsible for assessing the effectiveness of reporting processes, resource allocation, risk management, and overall contributions to organizational objectives, including but not limited to business development, IVR, pre-billing, missed visits, and scheduled vs. billed hours.
• Data Analysis and Reporting: Utilize data to inform decision-making, monitor performance metrics, and report on outcomes to senior management.
• Operational Excellence: Work with the VP of Home Care Operations to streamline operations, enhance efficiency, and maintain high levels of patient care and satisfaction.
• Quality Assurance: Conduct audits in collaboration with the Director of Compliance ensuring accurate reporting, safety checks, and adherence to Andreas Angels guidelines and protocols.
• Staff Management and Development: Oversee the recruitment, training, and retention strategies across all department, fostering a culture of excellence and continuous improvement.
• Policy Development and Implementation: Collaborate in the development of policies and procedures, ensuring they meet industry standards and organizational goals.
• Customer Service Excellence: Guarantee the highest level of service and care from staff to patients and their families.
• Operational Systems and Processes: Establish and maintain efficient systems for departmental operations and quality care.
• Reporting and Case Management: Manage and verify staffing and caregiver assignments, ensuring seamless patient care and contract fulfillment.
• Patient and Caregiver Engagement: Ensure effective communication and engagement strategies are in place, enhancing the experience of patients and caregivers.
• Staff Training and Education: Lead and support ongoing training and educational initiatives within the Coordination department.
• Quality Standards Coordination: Collaborate with the Quality Assurance team to set and maintain company standards and compliance.
• Complaints and Grievances Management: Ensure that the team addresses and resolves complaints and grievances and effectively implements and manages the necessary plans within the Coordination Department.
• Industry Standards Upkeep: Stay abreast of and integrate industry standards and best practices.

Qualifications:

• Bachelor's degree in Healthcare Administration, Nursing, Social Work, or a related field. A Master's degree in a relevant field is a plus.
• Minimum of 5 years of experience in healthcare management, with a proven track record in a leadership role.
• Strong knowledge of home healthcare regulations, quality assurance, and patient care coordination.
• Excellent leadership, communication, and interpersonal skills.
• Departmental Oversight: Ability to set standards for value-based payments, focusing on the Coordination Department.
• Regulatory Knowledge: In-depth understanding of Licensed Home Healthcare Rules, Colorado Department of Public Health and Environment Regulations, and Documentation and Compliance Guidelines.
• Demonstrated ability to work collaboratively across departments.
• Proficiency in healthcare management systems and tools, such as Salesforce, IVR systems, and HHAeXchange.
  
  

KPIs:

In this role, success will be measured through a variety of performance indicators aligned with our company's objectives and operational standards. Candidates should be prepared to engage in goal-oriented work and be evaluated against clear, quantifiable benchmarks to ensure continuous improvement and effectiveness in the position.

Key Performance Indicators

1. Payroll Efficiency: Monitor and manage the payroll budget, ensuring optimal allocation of resources while maintaining staff satisfaction and operational efficiency.

2. Expense Control: Implement strategies to reduce unnecessary expenditures, continuously reviewing and optimizing spending across departments.

3. Revenue Growth through Billable Hours: Drive an increase in revenue by maximizing billable hours, ensuring efficient scheduling, and minimizing non-billable time.

4. Cost-Benefit Analysis: Regularly conduct cost-benefit analyses for major expenses and investments, ensuring they align with organizational goals and contribute to financial health.

5. Staff Retention and Training

Andreas Angels provides equal employment opportunities to all employees and applicants for employment without regard to race, religion, color, ethnic origin, gender, gender identity, age, marital status, veteran status, sexual orientation, disability, or any other basis prohibited by applicable federal, state, or local law.