EXPERIENCED F&I BUSINESS MANAGER

Job Description

Job DescriptionReports To: General Sales ManagerDepartment: Sales / FinanceLocation: Key Hyundai of Manchester Position Summary

The Finance & Insurance Manager is responsible for presenting and selling finance, insurance, and extended service programs to customers purchasing vehicles. This role ensures every deal is handled with accuracy, transparency, and compliance while maximizing dealership profitability and maintaining a superior customer experience.

Key Responsibilities

• Present financing and insurance products in a professional and ethical manner while maintaining full compliance with all federal, state, and local regulations (TILA, ECOA, FCRA, OFAC, etc.).

• Secure competitive financing through approved lenders and submit deals accurately through approved platforms.

• Structure deals for maximum profit and lender approval while ensuring customer satisfaction.

• Prepare, review, and verify all documentation including purchase contracts, loan applications, titling, and warranty paperwork.

• Offer and explain products such as vehicle service contracts, GAP coverage, tire/wheel protection, prepaid maintenance, and other aftermarket products.

• Maintain accurate CIT (Contracts in Transit) logs and ensure timely funding of all deals.

• Reconcile chargebacks and maintain warranty remittance tracking.

• Collaborate with the Sales Management team to achieve department sales and CSI goals.

• Maintain strong relationships with banks, credit unions, and lenders to ensure optimal approvals and rates.

• Protect the dealership by ensuring all finance processes adhere to compliance standards, including proper menu presentation, adverse action letters, and secure handling of customer data.

• Train and assist sales staff in understanding finance options and product benefits.

• Monitor and report on department performance metrics including PVR, product penetration, and funding times.

Qualifications

• Minimum 2 years of F&I or automotive finance experience required.

• Proven record of high PVR and product penetration performance.

• In-depth knowledge of lender requirements, credit structure, and compliance laws.

• Excellent communication, presentation, and negotiation skills.

• Strong attention to detail and organizational skills.

• Proficient with DMS and F&I systems (CDK, Reynolds, VinSolutions, RouteOne, Dealertrack).

• Valid driver’s license with acceptable driving record.

Core Competencies

• Integrity and professionalism

• Customer-centric mindset

• Sales and closing ability

• Compliance and ethical standards

• Team collaboration

• Time management and efficiency

Benefits

• Top Rated Medical/Dental Benefits
• $25,000 Free Life Insurance
• 401(k) with company match after one year
• Paid Vacation
• Fun, energetic environment with lots of employee appreciation events
• Employee referral program
• Much more!

Qualifications:

• Previous receptionist or customer service experience preferred
• Excellent communication and interpersonal skills
• Professional appearance and positive attitude
• Strong organizational and multitasking abilities
• Proficiency with phones, computers, and basic office software

About Us: Key Cars Auto Group is one of the fastest-growing retail automotive dealer groups in Connecticut. Our mission is to provide solutions rather than simply pushing products, believing that everyone deserves to drive a nicer, newer car. As an Internet Sales Appointment Coordinator, you will be an essential part of ensuring our customers find the right transportation solutions. At Key Cars, we strive for excellence in everything we do, and our commitment to exceptional service and solutions sets us apart.

We are an equal opportunity employer and prohibit discrimination or harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.