Job Description
Account Manager – Commercial Insurance
Department: Service Operations
FLSA Status: Exempt
Location: In office required – Miami, FL
Reports to: VP of Service Operations
Why Supersure?
Supersure is where insurance careers get supercharged. We’re not just another agency – we’re the scientific revolution in SMB insurance, powered by technology, data, and a relentless focus on client success. Our Account Managers are the glue that holds the client experience together, armed with tools and support that make “old-school” agencies look like dial-up internet. If you want to be the trusted advisor clients rave about – and never want to leave – this is your stage.
Our advantage lies in our blend of AI-powered technology and human expertise, enabling a seamless, omnichannel experience for SMB clients and their employees. We’re giving producers and servicing staff the tools to thrive. We prioritize quality, affordability, simplicity, and value – not just in our products, but in how we operate and in the individuals we hire.
This isn’t business as usual – and we’re looking for people who are ready to build something different.
What You’ll Do
- Client Relationship Hero: Own a portfolio of commercial insurance clients (GL, Property, BOP, WC, Auto, EPLI, Cyber, and more), delivering proactive, high-touch service that makes you indispensable.
- Renewal Rockstar: Lead the annual renewal process with a “never auto-renew” mindset.
- Coverage Optimizer: Identify gaps, recommend enhancements, and coordinate with Placement Specialists to deliver the right coverage at the right price, every time.
- Service Orchestrator: Handle certificates, policy changes, claims, and compliance needs with speed and precision – leveraging our RPA/APA automations and Help Locker™ vault.
- Client Education & Advocacy: Make insurance understandable and actionable for SMB owners. You’re their go-to for risk advice, market trends, and “what if?” scenarios.
- Team Collaborator: Work closely with Producers, Placement, and Tech teams to deliver seamless onboarding, cross-sell, and retention strategies.
What Makes Supersure Different?
- No More “Firefighting”: Our tech stack automates the chaos – so you focus on relationships, not repetitive admin.
- Omnichannel Service: Meet clients where they are – online, in-person, or hybrid. You’re empowered to deliver your best work, your way.
- Growth & Ownership: We’re scaling fast, and your ideas and leadership can shape the future of our service model.
- Rewards & Perks: Competitive base, exceptional benefits, PTO, and performance-driven financial incentives. We win together.
Who Thrives Here?
- Relationship-driven pros who love being the “fixer” and trusted advisor.
- Insurance nerds who get excited about new tools, data, and smarter ways to serve.
- Detail-oriented, organized, and proactive team players.
- People who want to build something legendary, not just “do a job.”
Minimum Qualifications
- 2+ years of commercial lines account management or client service experience (agency, carrier, or MGA/MGU).
- Strong knowledge of core and specialty commercial products (GL, Property, WC, BOP, EPLI, Cyber, etc.).
- Comfort with digital platforms, AMS/CRM systems (Applied Epic, Tarmika, IVANS, etc. a plus).
- Excellent communication, organization, and problem-solving skills.
- Property & Casualty license required (or ability to obtain quickly).
- Must be based in Miami, FL area and able to work in-office in downtown Miami (Wells Fargo tower).
Preferred Qualifications
- Certified Insurance Counselor (CIC) designation or other industry certifications.
- Experience working in a fast-paced, growth-focused agency environment.
Key Competencies
- Service-oriented with a focus on building lasting client relationships
- Technologically savvy and eager to use modern tools to enhance service delivery
- Organized, detail-oriented, and capable of independent prioritization
- Collaborative team player with high accountability
- Strong interpersonal and problem-solving skills
Decision-Making & Judgment
- Determining when to escalate a client or carrier issue to leadership or legal/compliance.
- Identifying appropriate carriers for remarketing or alternative placement.
- Managing prioritization of service requests and daily workflow.
- Selecting appropriate technology tools or resources to serve client needs.
- Determining communication cadence and follow-up schedule to maximize retention.
Desired Outcomes for Success
To be successful in this role, the Account Manager should consistently achieve the following outcomes:
Client Retention & Satisfaction
- Maintain a client retention rate of 95%+ across assigned book of business.
- Achieve high client satisfaction scores through proactive service, responsiveness, and strategic support.
Renewal & Coverage Optimization
- Complete all renewals on time with thorough coverage reviews and strategic recommendations.
- Identify and execute cross-sell or upsell opportunities that enhance client protection and value.
Operational Excellence
- Maintain 100% compliance with documentation standards in Applied Epic.
- Resolve service issues within established SLAs and escalate appropriately when needed.
Carrier & Partner Collaboration
- Build strong relationships with carrier partners to ensure favorable terms and timely issue resolution.
- Support Sales Agents with insights and service that contribute to new business growth and retention.
Process Improvement & Innovation
- Contribute ideas and feedback that improve workflows, client experience, or team efficiency.
- Demonstrate consistent use of technology tools to streamline communication and service delivery.
Ready to Be the Reason Clients Rave?
If you’re looking for a place where your work matters, your ideas shape the future, and your career can grow as fast as you want – Supersure is calling. Don’t just get a job. Get a seat at the table where the future of insurance and benefits is being built.
Apply now and experience what it’s like to be on the inside of the industry’s most exciting transformation.