Sales & Catering Coordinator (Full Time) - Hacienda Hotel Old Town by Best Western

Job Description

Job Description

Position Summary:

The Sales & Catering Coordinator plays a key role in supporting the Sales and Catering team by assisting with event detailing, responding to guest inquiries, coordinating site tours, and overseeing on-site event logistics. This role requires strong organizational skills, a proactive approach to customer service, and a professional demeanor when interacting with clients, guests, and hotel staff. The Sales & Catering Coordinator is responsible for building return guests and customers and attracting new business by continuous planning, building professional and effective business relationships, and aligning with the local market hotel and event space needs. This is a non-exempt (hourly paid) position.

Key Responsibilities

Sales & Guest Relations:

Serve as the Point of Contact for On-Site Events, ensuring smooth execution and addressing client needs in real time.

Act as the On-Site Sales Point of Contact, handling site tours and responding to call-in inquiries from potential clients.

Respond to guest inquiries promptly and professionally and promptly to enhance hotel reputation and guest satisfaction.

Upsell catering services, meeting spaces, and event enhancements to maximize revenue and guest experience.

Event Coordination & Detailing:

Work closely with clients to finalize event detailing, ensuring seamless execution of group bookings, weddings, meetings, and social events.

Communicate event details effectively to all relevant hotel departments, ensuring proper setup and service execution.

Organize STS (Sales Tracking System) reports and documentation, maintaining accurate records of sales leads, contracts, and event details.

Assist in the creation of Banquet Event Orders (BEOs) and contracts, ensuring accuracy and attention to detail.

Marketing & Social Media:

Support the hotel's social media presence, assisting in the promotion of events, specials, and unique offerings.

Work with the sales team to highlight group bookings, events, and local partnerships to increase visibility and engagement.

Capture event content (photos/videos) to be used for marketing purposes.

Qualifications & Skills:

Prior experience in sales, catering, or event coordination in a hospitality setting preferred.

Strong communication and interpersonal skills to interact professionally with clients, guests, and internal teams.

Ability to manage multiple projects simultaneously and maintain strong attention to detail.

Proficiency in Microsoft Office Suite (Word, Excel, Outlook); experience with hotel sales software is a plus.

Knowledge of social media platforms and basic marketing principles is a plus.

A proactive, customer-focused attitude with a passion for delivering outstanding guest experiences.

The statements listed are intended to represent the key duties and level of work being performed. They are not intended to be all responsibilities or qualifications of the job. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel property. We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, or other protected class.