Job Description
Job Description
Job Title: Rooter Technician
Location: Forsyth / Winston-Salem, NC
Schedule: Monday–Friday, 8:00 AM–5:00 PM + On-Call Rotation
Pay: Competitive pay based on experience
Position Summary
Forsyth is seeking an experienced and motivated Rooter Technician to service residential customers throughout the Winston-Salem and Forsyth County area. This role focuses on diagnosing and clearing drain and sewer stoppages inside and outside of homes while providing excellent customer service.
Key Responsibilities
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Diagnose and clear residential drain and sewer stoppages using professional drain cleaning equipment
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Operate drain machines safely and efficiently
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Pull and reset toilets as needed
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Disassemble and reassemble sink drain lines and related plumbing components
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Perform work both inside and outside residential properties
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Use an iPad and company software to:
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Prepare service tickets
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Upload photos
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Enter detailed job notes
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Collect customer payments
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Hook up, tow, park, and back up a jetter trailer
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Participate in an on-call rotation for after-hours calls, including evenings, weekends, and holidays
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Cross-train in other service areas to assist the team when needed
Qualifications
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Previous experience as a Rooter Technician or Drain Technician
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Strong diagnostic and troubleshooting skills
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Valid driver’s license with a clean driving record
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Ability to safely tow and maneuver a trailer
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Comfortable using tablets/iPads and mobile service applications
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Ability to perform physical labor and lift equipment as required
Preferred Skills
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Experience with jetting equipment
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Strong communication and customer service skills
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Ability to work independently and manage time effectively
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Willingness to learn and grow within the company
Compensation & Benefits
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Pay based on experience
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Consistent weekday schedule
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On-call pay opportunities
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Training and cross-training opportunities
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Supportive team-oriented work environment