Office Manager - Home Health Care/VNA

Job Description

Job Description

Secure Home Health Care Inc. is a provider of home healthcare services in Boston and surrounding areas. SHHC is dedicated to delivering compassionate and high-quality care to patients in the comfort of their homes. We are looking for an experienced Office Manager to join our team and support our operations and our growing workforce of healthcare professionals.

Job Responsibilities:

• Business and Network development: Develop and execute a marketing plan to establish SHHC as a preferred Home Health Care provider and employer
  • Maintain and grow the referral relations with case managers at various clinics, hospitals and senior centers
  • Improve SHHC visibility and appeal for new staff and work closely with the administrator to ensure competitive remunerations and incentives for staff
  • Ensure smooth and efficient hiring and onboarding for staff
  • Identify growth opportunities in various areas around Boston and grow staffing accordingly
• Operations management: Manage the day-to-day operations of the company.
  • Work closely with the respective coordinators to ensure smooth operations across all three key verticals:
    • Nursing: Adequate workload assignment, scheduling, compliance around documentation, and visit verification
    • Home Health Aid: Work closely with HHA coordinator to ensure smooth operations and compliance
    • Therapy: Collaborate with the internal and external (subcontractor) team members to ensure coverage and compliance
  • Collaborate with the Quality Assurance team to ensure compliance and timely preparation and submission of Prior Authorizations
  • Monitor all Prior Auth submissions for timeliness and accuracy based on patients’ needs and plan of care
  • Scheduling: Oversee proper scheduling of all staff, and do regular audits to ensure correct coding practices are being followed
  • Monitor EVV compliance of all field staff and do targeted outreach to address any shortcomings, always striving to achieve close to 100% compliance
• Recruitment and Hiring: Oversee full-cycle recruitment, onboarding, and retention of home healthcare staff (nurses, caregivers, therapists, etc.)
  • Assisting with the recruitment process, including posting job openings, screening resumes, and conducting interviews
  • Working with hiring managers to identify staffing needs and develop effective recruitment strategies
  • Onboarding new hires, ensuring a smooth transition into the company
• Employee Relations:
  • Serving as a point of contact for employees regarding HR-related questions and concerns
  • Investigating and resolving employee complaints and grievances
  • Promoting a positive and respectful work environment
• Compliance: Ensure compliance with federal, state, and industry-specific labor laws and regulations
  • Ensuring that HR practices comply with relevant labor laws and regulations
  • Keeping up-to-date on changes in HR-related legislation and CMS requirements
• Training and Development: Develop and implement HR policies, procedures, and employee engagement initiatives
  • Assisting with the development and delivery of employee training programs
  • Identifying training needs and recommending appropriate development opportunities
• Performance Management:
  • Supporting the performance management process, including goal setting, performance reviews, and employee development plans
• Other HR Functions:
  • Supporting payroll processing and other HR-related paperwork
  • Maintaining accurate HR records, employee files, credentialling documentation and mandatory annual updates as needed
  • Participating in HR projects and initiatives
• Benefits Administration:
  • Assisting with the administration of employee benefits programs, such as health insurance, retirement plans, and paid time off
  • Answering employee questions about benefits and ensuring accurate enrollment and updates

Qualifications:

• Bachelor’s degree in Human Resources, Business Administration, or related field
• 2+ years of management experience, preferably in the healthcare or home healthcare industry
• Knowledge of employment laws, HIPAA, and healthcare credentialing requirements
• Strong organizational, communication, and problem-solving skills
• Experience with direct recruitment, hiring and overseeing of staff
• Entrepreneurial mindset with strong interpersonal and communication skills
• Proficiency in HR software and Microsoft Office Suite
• Ability to work independently and maintain confidentiality

Benefits:

✨ Competitive salary
✨ Health and dental insurance
✨ Paid sick time off and holiday pay
✨ Opportunities for professional growth
✨ Supportive and mission-driven work environment