Job Description
Job Description
POSITION SUMMARY
The Bartender is responsible for preparing and serving alcoholic and non-alcoholic beverages to guests while delivering exceptional customer service. This role ensures all drinks are made to standard, maintains a clean and organized bar area, and adheres to all safety and alcohol service regulations. This role works closely with the kitchen staff to create a welcoming atmosphere and contribute to the success of the business.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
- Ensure consistency in recipes, presentation.
- Ensures completion of all side work on their shift.
- Must properly handle food and money.
- Maintains par levels, inventory control.
- Makes certain every guest experience is a positive one.
- Prepares the bar area for beginning of shift, during and after.
- Makes certain to use FIFO procedures; notifies appropriate personnel of any items that are running short.
- Ensures proper supplies, materials, products are available for their shift.
- Act as the cashier for the servers when necessary.
- Ensures minors and intoxicated persons are not being served.
- Provide opening and closing inventory of spirits.
- Maintain the cleanliness of the bar area through disposing of all waste, clearing and cleaning all glassware; wiping down bar and preparation areas.
- Wears proper uniform at all times and is warm, welcoming and genuine.
- Step in for other staff as directed/needed or other duties as assigned.
- Attend staff meetings as needed.
- All other duties as assigned.
SUPERVISORY RESPONSIBILITIES
No direct supervisory responsibilities.
JOB REQUIREMENTS
- Hold self and others to high ethical standards.
- Performs work well with speed, accuracy and attention to detail.
- Ability to work well in stressful, high pressure situations.
- Ability to maintain confidentiality of guest information.
- Excellent oral and written communication skills.
- Strong interpersonal and communication skills to develop and enhance business relationships.
- Willingness to provide exceptional customer service.
- Ability to work well with diverse groups or individuals.
- Regular and consistent attendance.
- Willing and able to work evenings, weekends and holidays; available for flexible scheduling to meet the needs of the department.
- Knowledge of federal, state and local laws, ordinances and regulations and policy regarding serving alcohol to minors and intoxicated patrons.
- Must have or be able to obtain eTIPS, Servsafe, & TAM certification or equivalent as required by brand and state.
- Must be able to handle a crisis in a calm, effective manner. This includes upset guests, fire, tornado, armed robbery and assault, bomb threats and accidents.
EDUCATION and/or EXPERIENCE
High School education or GED required to accomplish the essential functions of this job; must be computer proficient and familiar with office equipment. Our ideal candidate will have prior experience in a high-end hotel and/or One-year high volume bar experience required. Customer service experience preferred.
COMPANY VALUES
- Do the Right Thing. Act Ethically. We are responsible for our words, our actions and our results.
- Build Relationships for Life. At Work. At Home. In the Community.
- Solve It. Deliver results through innovation, creative thinking, and problem solving.
- Have Fun. Perform at Your Best. Celebrate Successes.