Job Description
Full Description:
Join our award-winning team providing outstanding customer service in our contact center environment. Customer Advocates receive, research, educate on, and respond to inquiries from members, healthcare providers, and team members relating to benefit, claim or enrollment queries on our lines of business.
This is an onsite position at our Meridian, Idaho campus.
To qualify for the Customer Advocate position, you must have the ability to:
- Attend a 6-week, paid training class Monday-Friday, from 8:00am-4:30pm onsite at our main campus in Meridian, Idaho
- Work any assigned schedule within the hours of operation which are: Any day of the week between 8AM-6PM
- Schedules are assigned when training is completed and will fall within our call center hours of operation
We're seeking Customer Advocates with:
Education: No specific education required. Completion of high school education/GED, degree, and/or industry certification(s) is helpful.
Experience: Previous work history with longevity in contact/call center, customer service, insurance, and/or medical office. Applicants should have solid computer skills as well as knowledge of systems and procedures obtained through work experience or education, such as:
- Phenomenal verbal and written communication
- Digital literacy, such as Microsoft Office Suite, data entry, using multiple software applications simultaneously, strong general computer skills, and high comfort level in intranet/internet navigation
- Problem solving and basic math skills
- Ability to effectively help people through different health and benefits scenarios, while maintaining professionalism and compassion
Your Day May Look Like:
You'll be researching and responding to telephone and electronic inquiries in our call center, documenting interactions through the internal tracking system. This may include initiating inquiries, logging address changes, completing duplicate or replacement identification card requests, entering Primary Care Physician change requests, check tracers, interpreting policy provisions, conducting pharmacy research, and written communications. You'll also help educate and answer questions regarding member benefits and claims.
An important part of your work includes maintaining performance guidelines for Member Satisfaction, Inquiry Accuracy and Productivity. We will also count on you to adhere to scheduling, so we can work as a team to provide excellent service levels through varied call volumes.
Ultimately, our team works together to have fun while providing meaningful customer support - helping us make a difference in our communities!
Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.
Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit https://dexian.com/ to learn more.
Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.