Patient Care Coordinator

Job Description

Job DescriptionSalary: $20-$24 DOE

Bangor Audiology

546 Broadway
Bangor, ME 04401

Are you ready to be part of a respectable, fast-paced Audiological practice where your skills and dedication truly make a difference? Bangor Audiology is looking for an enthusiastic Front Desk Patient Care Coordinator that has medical office experience to join our incredible team at our Bangor location. If youre a detail-oriented professional with a passion for patient care, this is the job youve been waiting for!

What Were Looking For:

• A People Person: Youve got a friendly, welcoming attitude that makes every patient feel comfortable and cared for from the moment they walk in.
  
• Medical Front Desk Experience: Youve managed scheduling, phone calls, and patient records, and youre ready to take the lead in creating a smooth and efficient office experience.
  
• Reliable & Dependable: We need someone who shows up on time, every time, and takes pride in their role.
  
• Multitasking Enthusiast: Youre able to handle a variety of tasks without breaking a sweat, all while keeping everything organized and running smoothly.
  
• Self-starter: Youre proactive, resourceful, and thrive in a fast-paced environment.
  

This is more than just a front desk position its an opportunity to be part of acaring, professional teammaking a difference in peoples lives every single day.

Your Day-to-Day Includes:

• Welcoming Patients with a Smile: First impressions are everything! Greet each patient with a warm, positive attitude to create an outstanding experience from the start.
  
• Managing Appointments: Take charge of scheduling, confirming, and organizing appointments, ensuring a seamless flow for our patients and the Audiological team.
  
• Handling Patient Information: Accurately verify patient details and information with care and precision.
  
• Collaborating with the Team: Work alongside our talented Audiologists and support staff to ensure each patients experience is first-rate.
  
• Supporting the Office: Provide general administrative support to keep our busy practice running smoothly and efficiently.
  

Patient Care Coordinator Full Job Description:

• Welcomes patients and visitors in person. Answers patients questions promptly and professionally. Or seek the resource to assist with the answer.
  
• Attends to the phone lines and schedules patients. Enter all demographic information. Schedules with appropriate location and provider.
  
• Screens calls and sends to appropriate staff members.
  
• Verify all appointments are confirmed either by automated systems or manually.
• Ensure that schedule is filled each day with opportunities.
• Optimizes patients satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone. Hearing tests, hearing aid consultations, hearing aid checks and cerumen removal.
  
• Keeps patient appointments on schedule by getting necessary paperwork scanned in promptly for the provider. i.e audiograms, intakes/questionnaires.
  
• Retrieves faxes and assigns to patients.
  
• Comforts patients by anticipating patients anxieties, refer questions you dont know to appropriate staff member and maintaining the reception/lobby area.
  
• Send out questionnaires and verify each patient has completed at least two weeks advance.
  
• Maintains patient accounts by obtaining, recording, and updating demographic information to include email. Email is the means of sending intakes/questionnaires.
  
• Making invoices and taking payment for services and products. To include our in house financing of reoccurring charges.
  
• Supports the provider in making up dispensing bags and cards.
  
• Does inventory of supplies and sends the request to BOM.
  
• Protects patients rights by abiding to HIPAA rules by maintaining confidentiality of medical, personal, and financial information. Keep records upside down on front desk when not occupied.
  
• Maintains operations by following policies and procedures, reporting needed changes.
  
• Contributes to team effort by accomplishing established goals.
  
  • Duties include coverage at our second location in Waterville as needed.
    

Reports to Bangor's Office Manager.

Hours are 7:45am- 4:45pm with an hour lunch.