Job Description
Komar Distribution Services (KDS), a leader in third-party logistics and fulfillment, is seeking a strategic, hands-on Distribution Center Manager to lead customer success, warehouse performance, and employee development in a fast-paced, distribution center environment. This is a high-impact leadership role responsible for overseeing all aspects of operations and ensuring exceptional service delivery to our valued clients.
Responsibilities include:
- Represent the company to the customer as the primary interface, responsible for overall customer satisfaction, growth, and retention.
- Manage and monitor all facets of warehouse operations, including profit and loss, inbound receiving, quality inspections, inventory management and control, order fulfillment, customer service, value-added services, shipping, and returns management.
- Provide strategic direction in collaboration with clients to ensure mutual financial success for both the customer and Komar Distribution Services.
- Establish and direct a personnel development plan to support operational requirements and specifications.
- Analyze budgets and productivity reports, working with senior management to identify opportunities to enhance service and reduce costs.
- Direct and coordinate warehouse activities to achieve optimal efficiency, economy, and profitability.
- Ensure the overall success, profitability, and satisfaction of customers.
- Oversee all managerial functions, including interviewing, hiring, training, performance management, and disciplinary actions.
- Manage daily customer relationships, including service management, issue resolution, reporting, metrics tracking, and overall satisfaction.
Skills, Abilities and Expectations:
- Strong leadership and interpersonal skills with the ability to build, mentor, and guide teams.
- Excellent communication, presentation, and customer interaction skills.
- Strong analytical and problem-solving capabilities, including root cause analysis and corrective action planning.
- Solid understanding of warehouse processes, technology, and order fulfillment systems. Warehouse Management Systems such as Scale, T-Sort, Blue Cherry, Extensiv, Easy Metrics.
- Strong computer proficiency, particularly in Microsoft Office Suite (Excel, Word, PowerPoint).
- Self-motivated and capable of working independently and collaboratively.
- Ability to assess and respond to operational and customer challenges with sound judgment and efficiency.
- Ability to manage multiple customer accounts and operational priorities simultaneously.
- Expected to deliver high-quality customer service and maintain excellent client relationships.
- Expected to drive efficiency, continuous improvement, and operational excellence throughout the facility.
- Ability to interpret and act on financial, productivity, and operational data to optimize performance.
- Bilingual – English/Spanish
Qualifications also include:
- Minimum 10 years of experience in 3PL warehousing, transportation, or supply chain solutions (or equivalent related industry experience).
- Proven track record managing multi-client warehouse operations and long-term customer contracts.
- Experience working with mass-market retailers; apparel experience preferred.
- Demonstrated success leading teams and achieving customer satisfaction in a fast-paced logistics environment
- Experience developing metrics, KPIs, and performance reports for internal and customer use.
- BS/BA degree required (preferably in Supply Chain Management, Business, or related field). Or equivalent experience in related industry.
- Ongoing training in leadership development, warehouse technology, and customer relationship management expected.
- Exposure to operational excellence and continuous improvement methodologies (Lean, Six Sigma, or similar) preferred.