Job Description
Job DescriptionWe are looking for an Accounts Receivable Specialist to support billing, collections, and receivables operations for an insurance organization in Warren, New Jersey. This Long-term Contract position focuses on resolving routine account issues, assisting with deductible-related activities, and helping improve cash recovery through timely follow-up and accurate documentation. The role works closely with brokers, agents, and internal support teams to address payment questions, clear outstanding items, and maintain organized account records.
Responsibilities:
• Manage day-to-day accounts receivable activities by reviewing open balances, supporting billing tasks, and helping maintain accurate deductible-related account information.
• Investigate payment discrepancies, billing questions, and allocation concerns to identify root causes and move issues toward resolution.
• Follow up with brokers and agents on past-due balances, document collection efforts, and record payment commitments and account updates.
• Assist with cash application processes, including researching unapplied receipts and helping ensure funds are matched correctly to customer accounts.
• Support administration of payment arrangements by tracking terms, maintaining records, and monitoring adherence to agreed schedules.
• Respond to routine billing and collections inquiries with clear communication and escalate higher-risk disputes or complex matters when needed.
• Work with offshore and internal business partners to coordinate issue resolution and keep receivables activities moving efficiently.
• Prepare and maintain account documentation, operational notes, and reporting details to support ongoing monitoring and audit readiness.
• 2+ years of experience in accounts receivable, billing, collections, cash application, or related financial operations.
• Working knowledge of commercial collections practices, billing support, and cash activity processing.
• Ability to research account issues, analyze payment variances, and resolve routine discrepancies accurately.
• Solid organizational skills with the ability to manage multiple priorities and meet deadlines in a fast-paced setting.
• Proficiency in maintaining detailed account records and documenting collection activity clearly and consistently.