Scheduler/Patient Service Representative

Job Description

Job Description

Summary

The Surgery Scheduler plays a vital role in supporting patients and physicians by managing all aspects of surgical scheduling. This position ensures accurate coordination of pre-op and post-op appointments, insurance verification, authorizations, and operating room scheduling. Acting as the main liaison, the Surgery Scheduler provides patients with a seamless experience before, during, and after surgery while ensuring compliance and efficiency across clinical, administrative, and billing processes.

Requirements

• High School Diploma or GED.

• 2+ years of surgery/procedure scheduling experience.

Preferred:

• Experience in an Orthopedic setting.

• Interest in temp-to-perm employment.

Responsibilities

• Schedule all patient appointments including pre-op, post-op, and surgical procedures.

• Verify insurance, secure authorizations, and obtain health clearances.

• Coordinate pre-op studies, clinical staff assignments, and OR times.

• Review surgical risks/benefits with patients per physician orders and enroll in required education classes.

• Act as the primary liaison between physician, patient, and internal/external departments.

• Arrange for special equipment requested by physicians for procedures.

• Provide patient support before, during, and after surgery, addressing inquiries and complaints; escalate issues when needed.

• Deliver concierge-level coordination between the office and patient designees.

• Manage physician referral work queues and ensure timely completion.

• Handle physician correspondence, forms, authorization requests, calendar management, and transcription tasks.

• Prepare and maintain accurate charts, demographics, and insurance information.

• Partner with the billing team to deliver reports, support audits, and ensure surgical charges are submitted.

• Work with Workers’ Compensation Adjusters and Case Managers to obtain authorizations and maintain documentation.

Company DescriptionAlphaProTemps is specialized in providing "best-in-class" professional staff augmentation services. These recruiting directives include temporary labor, contract sourcing, professional & technical niches, vendor-on-site, and managed service programs.

Company Description

AlphaProTemps is specialized in providing "best-in-class" professional staff augmentation services. These recruiting directives include temporary labor, contract sourcing, professional & technical niches, vendor-on-site, and managed service programs.