Job Description
Job Description
SUMMARY
The Housekeeping Supervisor will oversee the housekeeping and laundry area functions and is responsible for the daily shift operations of the housekeeping department. They direct the work of employees to ensure property guestrooms, public spaces and associate areas are cleaned and well maintained. This position also ensures compliance with all policies, standards and procedures.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:
• This Supervisor will mentor staff full-time and part time housekeeping employees, including initiating employment actions such as hiring, firing, and corrective action(s) as needed.
• Must maintain excellent attendance and be available to work a variable schedule which includes evenings and weekends
• Work closely with the front office staff to communicate room statuses in a timely and efficient manner as well as work with the engineering staff to identify guestroom and public space components that requires maintenance.
• Ensures housekeeping staff are aware of work place expectations; providing on-going assistance, training and mentoring to staff; promoting a positive, enthusiastic and cooperative workplace environment by working side-by-side with staff; reinforcing procedures and practices through repetition; leading by example and providing on-going constructive feedback.
• Maintains a positive and compliant employee relations climate. Will assist in identifying staffing, training, evaluation and counseling needs of housekeeping staff. Promotes support and communication with entire staff. Positively interacts with staff and rapidly solves problems.
• The Housekeeping Supervisor will address issues concerning employee performance, ensuring policies are administered fairly and consistently and disciplinary procedures and documentation are aligned with the Employee Handbook.
• Maintain confidentiality of proprietary and guest information; protect company assets and guest privacy.
• Perform and supervise all stages of linen processing, including, but not limited to, collecting, transporting, sorting, weighing, loading and unloading (washers, dryers and chutes), ironing, folding, storing and delivering.
• Maintain cleanliness of laundry machinery and laundry areas.
• Maintain and monitor stock levels and notify Housekeeping Manager or Assistant Manager of inventory levels weekly or trends.
• Will assist in Housekeeping areas including but not limited to the laundry area, public areas, and hotel rooms
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified.
QUALIFICATION REQUIREMENTS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
CERTIFICATES, LICENSE, AND REGISTRATIONS
• Must be able to submit supporting documents of education and training (High School Diploma, GED, Degree and Certificates) to support qualifications.
• Must be able to obtain and maintain a gaming license in good standing according to the licensing rules and regulations.
• Must be able to obtain and maintain in good standing a Driver’s License and qualify for Fleet Management coverage on company vehicles.
EDUCATION AND EXPERIENCE:
• High School Diploma or GED required with a minimum of 6 months to one (1) year housekeeping experience and one (1) year supervisory experience (G8)
• Minimum of one (1) to (2) years successful Housekeeping experience, with one (1) year successful supervisory experience in a full service hotel, and knowledge of Hotel software (G9).
SUPERVISORY RESPONSIBILITIES:
Directly supervises all Team Members in the department.
Assists in the direct supervision of all department employees on assigned shift.
Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
SPECIAL QUALIFICATIONS:
Strong organizational skills required.
SAFETY REQUIREMENTS:
Safety is a core value at Shoshone-Bannock Gaming/Hotel. The ability to work safely and prevent personal injury is a key job requirement of every position. Each employee is also expected to be committed to the safety of fellow employees and our customers and demonstrate that commitment through daily actions.
LANGUAGE SKILLS:
Ability to read and interpret documents such as safety rules, operating and maintenance instruction, and procedure manuals. Ability to write routine reports and correspondence.
MATHEMATICAL SKILLS:
Ability to work with mathematical concepts such as addition subtraction and multiplication tables.
REASONING ABILITY:
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an Employee to successfully perform the essential functions of this job.
While performing the duties of this job, the Employee is regularly required to use hands to finger, handle, or feel objects, reach with hands and arms; and talk or hear. The Employee frequently is required to stand and walk.
The Employee is frequently required to lift up to 75 lbs., and have the ability to lift, bend, stoop, push or pull heavy loads and wheeled carts weighing up to 100 lbs. with or without reasonable accommodations and stand for long periods of time with or without reasonable accommodations.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an Employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The Employee regularly works around mechanical moving parts.
The noise level in the work environment is usually moderate to loud. When on the casino floor or other designated areas may be subjected to tobacco smoke. When on the casino floor or other designated areas may be subjected to tobacco smoke.