Job Description
Job Description
Overview
One of America's largest retailers is seeking a growth-oriented ESP Sales Supervisor to join their premier in-house Center team. Be a part of a nationwide contact center focused on customer service and sales initiatives!
Responsibilities
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Lead and manage a dynamic team of 15-20 salespeople, steering them towards achieving goals set by senior management.
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Motivate the team to explore new deals, identify prospects, and effectively engage with clients.
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Mentor, coach, and train the team to enhance their effectiveness as sales professionals, aiming to surpass departmental KPI goals.
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Innovate and implement new sales initiatives, strategies, and programs targeting key demographics.
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Develop and impart comprehensive training to agents on effective sales pipeline management.
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Cultivate positive team morale through transparent communication, engaging contests, and constructive issue resolution.
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Provide inspiring sales and professional leadership, fostering a collaborative and high-performing team.
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Collaborate with management to refine strategies and procedures that benefit both employees and customers.
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Assist in promoting internal business channels, such as Lead Generation, for sustained growth.
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Actively participate in identifying additional sales opportunities to maximize team performance.
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Engage with customers as needed, delivering professional and excellent customer service.
Qualifications & Skills
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Property & Casualty Licensed or ability to acquire a Property & Casualty License
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Minimum 2 years of Supervisory/Management experience in the Insurance Field
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Preferred track record of superior performance metrics
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Strong negotiation skills
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Effective decision-making abilities
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Demonstrated leadership skills
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Excellent verbal communication skills and telephone manner
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High proficiency in the use of MS Office Suite and Salesforce