Job Description
Job DescriptionCustomer Service Specialist - HR/Retirement Support | $24/hr | Indianapolis, IN (Onsite)
Location: North Indianapolis
Schedule: Monday-Thursday (Fridays off!) - 37.5 hours/week
Type: Contract-to-Hire
Pay: $24/hr
Industry: Human Resources / Benefits Support
About the Role
LHH is seeking a Customer Service Specialist to join our non-profit client's HR team located on the north side of Indianapolis. This fully onsite role is ideal for someone who excels in fast-paced customer support and enjoys helping people navigate important life decisions.
In this position, you'll work directly with retirees from the organization, assisting them with questions related to their retirement plans and general benefits inquiries. If you are a strong communicator with excellent customer service experience, we want to talk to you!
Key Responsibilities
- Provide empathetic, knowledgeable phone support to retirees regarding retirement plan questions.
- Utilize VLOOKUP within Excel to research and verify information.
- Document conversations, follow up on outstanding issues, and escalate when necessary.
- Collaborate with HR team members to ensure accurate and timely information is provided.
- Maintain excellent attendance and demonstrate a consistently positive and professional attitude.
Required Qualifications
- Strong customer service experience (call center or HR support preferred).
- VLOOKUP proficiency in Excel (required).
- Excellent communication and active listening skills.
- Ability to handle sensitive or confidential information professionally.
- Reliability and a positive, team-focused mindset.
Preferred (Not Required)
- Prior experience with retirement plans, benefits administration, or HR support.
Why You'll Love This Opportunity
- Early weekends every week - Fridays off!
- Stable schedule with 37.5 hours/week.
- Chance to transition into a permanent role with a respected organization.
Supportive HR environment with meaningful customer interactions
Pay Details: $24.00 per hour
Search managed by: Melanie Lake
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
- The California Fair Chance Act
- Los Angeles City Fair Chance Ordinance
- Los Angeles County Fair Chance Ordinance for Employers
- San Francisco Fair Chance Ordinance
Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.