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Project Manager (Customer Experience)

B&B Solutions US
locationWashington, DC, USA
PublishedPublished: 6/14/2022
Full Time

Job Description

Job Description

About Us

B&B Solutions is a mission focused 8(a) Small Disadvantaged Business, located in the Washington, DC metropolitan area. B&B provides multi-faceted and nuanced support services for Federal, State, Local, and Commercial clients. Our support includes Professional Services/IT Support, Administrative Support, and Facilities/Construction Support.

At B&B Solutions, it is our vision to continuously grow and evolve while delivering Excellence From Start to Finish.

About the Position

We are seeking a Project Manager whose focus will be to manage teams that have designed, implemented, and analyzed surveys for customer experience.

The duties of this position will be performed remotely within the Washington, DC local commuting area.

Responsibilities:

  • Responsible for management and supervision of all research teams within area of expertise.
  • Approves overall approach and plans to project and resolves elevated client issues.
  • Creates synergies among research teams by synthesizing information from multiple projects and reallocating resources optimally.
  • Delivers presentations and leads client meetings.
  • Identifies areas in which theoretical research may enhance client performance and leads efforts to advance understanding in these areas.
  • Manages activities on research projects, including overseeing research analyst staff to conduct well planned studies and produce high quality deliverables.
  • Ensure all communications, both written and verbal, are clear and effective in English.

Qualifications:

  • Must have a Bachelor’s degree with at least 8 years of experience.
  • Documented project management experience of similar size, scope, and complexity, or an accredited Project Manager Certification.
  • At least one year of experience supporting and interacting with executive-level clients or management.
  • Demonstrated expertise in both written and verbal communication.
  • Proficiency in preparing correspondence and maintaining organized records.
  • Ability and willingness to use modern project management platforms.

Compensation:

We offer a competitive compensation package, commensurate with experience, and the opportunity for professional growth within our organization.

Benefits:

  • 401(k)
  • Health
  • Dental
  • Vision
  • Sick and Vacation Leave
  • Life Insurance
  • Short/Long-Term Disability and Accidental Death

At B&B Solutions, we take pride in our commitment to diversity and inclusion. We are an equal opportunity employer and do not discriminate against any employee or candidate for employment due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, those with disabilities, veterans or any other federal, state, or local protected class.

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