Licensed Personal Lines Customer Service Representative
Job Description
Job Description
Capstone Insurance Group is thrilled to invite applications for the position of Licensed Personal Lines Customer Service Representative, stationed at our dynamic Coon Rapids, Minnesota office. We pride ourselves on delivering outstanding personal insurance solutions, actively fostering a welcoming and supportive environment for both our team and clients. As part of our vibrant company, you will play a pivotal role in bridging our esteemed clients and our top-tier personal lines offerings, ensuring every client interaction leaves a positive and lasting impression. By joining us, you will become an integral part of a community that celebrates collaboration, innovation, and exceptional customer service. If you are fueled by a passion for helping others and possess a positive attitude towards building lasting client relationships, Capstone Insurance Group is eager to welcome you on board.
Benefits
Annual Base Salary + Commission + Bonus Opportunities
Paid Time Off (PTO)
Parental Leave
Hands on Training
Mon-Fri Schedule
Disability Insurance
Flexible Schedule
Life Insurance
Career Growth Opportunities
Retirement Plan
Responsibilities
Client Engagement: Serve as the primary contact for personal lines clients, providing exemplary customer service and personalized assistance.
Policy Management: Assist clients in managing their policies, making updates, and ensuring accuracy and compliance.
Claims Handling: Guide clients through the claims process, ensuring hassle-free and efficient resolution of their concerns.
Consultation: Provide expert advice on policy options, coverage details, and benefits to ensure customer satisfaction.
Problem Solving: Address and resolve any issues or concerns clients may have in a timely and professional manner.
Relationship Building: Develop and nurture strong, long-lasting connections with clients, ensuring loyalty and satisfaction.
Team Collaboration: Work closely with team members to share information, insights, and best practices to enhance service delivery.
Requirements
Licensing: Must possess an active Personal Lines Property & Casualty License.
Experience: Preferably a minimum of 2 years in customer service within the insurance industry.
Communication: Excellent verbal and written communication skills are essential.
Customer Focused: Demonstrated ability to provide exceptional customer service.
Problem Solver: Strong analytical and problem-solving skills to address customer inquiries effectively.
Team Player: Ability to work collaboratively within a team setting to achieve common goals.
Organized: Capable of managing multiple tasks efficiently in a fast-paced environment.