Service Operations Coordinator / Manager (Dispatch & Sales)
Job Description
Job Description
Bogush Mechanical Company (Public Sewer Service Division) is a leading full-service sewer, drain, and environmental services company serving New Jersey for over 60 years. Our diversified operation includes sewer and drain cleaning, jet/vacuum services, pipeline inspection, grease trap maintenance, and underground utility repair.
Our Grease Trap Division is growing rapidly, and we are looking for a driven, detail-oriented professional to help manage operations while actively contributing to sales growth and customer retention.
Position Overview
We are seeking a Service Dispatcher / Sales & Operations Coordinator who can effectively manage daily field operations while also driving revenue, maintaining strong customer relationships, and ensuring accurate administrative and payroll reporting.
This is a hands-on role requiring strong communication, organization, and accountability. The ideal candidate is both operationally sharp and sales-minded, with a focus on efficiency, profitability, and accuracy.
Key Responsibilities Dispatch & Operations
- Schedule and dispatch 4–6 field technicians and service vehicles
- Optimize daily routes for efficiency, profitability, and responsiveness
- Coordinate planned maintenance, emergency service, and quoted work
- Monitor job progress and adjust schedules in real-time
- Ensure all jobs are completed and documented accurately
Sales & Revenue Growth
- Actively promote and sell grease trap service agreements and maintenance programs
- Prepare and follow up on proposals and quoted work
- Identify opportunities to expand services within existing accounts
- Build strong relationships with clients to increase retention and repeat business
- Work with management to drive division growth and meet revenue targets
Customer Service
- Serve as a primary point of contact for customers
- Handle service requests, scheduling, and issue resolution professionally
- Maintain consistent communication and follow-up with clients
- Ensure a high level of customer satisfaction
Administrative Accuracy & Payroll Coordination
- Review and verify technician timesheets and job submissions daily
- Ensure all labor hours, job details, and service tickets are accurate and complete
- Submit accurate payroll information in a timely manner
- Maintain organized and up-to-date service records and documentation
- Assist with job costing and invoicing accuracy
Team Coordination
- Work closely with field technicians to ensure:
- Productivity and efficiency
- Quality of service
- Safety compliance
- Support training and performance improvement efforts
Qualifications
- 2–5+ years experience in dispatching, operations, or service coordination
- (plumbing, sewer & drain cleaning, environmental, construction or related service industries preferred)
- Strong sales mindset with ability to grow accounts and close service work
- Excellent organizational skills and attention to detail
- Proven ability to manage multiple tasks in a fast-paced environment
- Strong communication and customer service skills
- Proficient with computers, scheduling systems, and basic office software
- Ability to ensure high accuracy in timesheets, job reporting, and payroll submissions Requirements
- Clean driving record
- Ability to pass background check and drug screening
- Reliable, accountable, and detail-oriented
Schedule
- Monday – Friday
- Full-time, in-person
Why This Role?
- Key position with direct impact on operations and revenue
- Opportunity to grow within a stable, expanding company
- Blend of operations, sales, and leadership responsibilities
- Work in a fast-paced environment where performance is recognized
Apply Now
If you are a detail-oriented, sales-driven professional who takes pride in accuracy, organization, and driving results, we want to hear from you. We look forward to reviewing your application.
Learn more about us: PublicSewerService.com
Company DescriptionWith over 50 years in business, we’re New Jersey’s most trusted name in commercial sewer cleaning and underground repairs—backed by a heavy fleet and experienced teams.
Company Description
With over 50 years in business, we’re New Jersey’s most trusted name in commercial sewer cleaning and underground repairs—backed by a heavy fleet and experienced teams.