Job Description
Job Description
Qualifications:
- HYBRID position - 2-3 days onsite.
- No additional medical exams required except for drug screening 6-month position
EDUCATION:
- Bachelor's degree is required
Qualifications:
• Experienced professional position requiring an understanding of Order to Cash, Invoicing and Reconciliation process.
• Has the ability to use SAP order to cash modules including invoicing, and problem solving independently with minimal guidance or supervision.
• A Bachelor's with 2 years of progressive SAP experience in a related field is preferred (not required).
• Computer proficiency with the Microsoft Office suite of products (Excel/Word) and web-based applications intermediate level of competence with Excel.
• Experience interacting with customers in a helpful and friendly manner to understand their needs.
• Strong interpersonal, teamworking and communication skills.
• Must be available within a commutable distance from RTP, NC for mandatory meetings/trainings
Responsibilities:
As the Customer Service Representative, you'll be responsible for the entire order fulfillment process of an assigned client base. The order fulfillment process includes order entry and resolution of conflicting issues, shipping, and invoicing. Specific tasks and responsibilities include:
- Effectively and efficiently manage order to cash process activities such as expediting, basic returns, back-order monitoring, sample and zero-dollar orders, consignment order process, and removing obstacles that may impact customer requirements and BASF’s ability to satisfy them.
- Complete material availability inquiries and price discrepancy reporting.
- Provide consistent quality service and act as a liaison for customers and external service providers.
- Understand and enforce stated business rules and raise awareness to situations where a resolution requires cross functional coordination.
- Effectively manage more complex projects and time lines for Customer Service including organizing clear key deliverables, establishing, and meeting deadlines, action item management and resolution, information sharing with stake holders, decision making, collaboration and final presentation.
Company DescriptionFounded in 1998 and headquartered in Farmington Hills, MI, Kyyba has a global presence delivering high-quality resources and top-notch recruiting services, enabling businesses to effectively respond to organizational changes and technological advances.
At Kyyba, the overall well-being of our employees and their families is important to us. We are proud of our work culture which embodies our core values; incorporating value, passion, excellence, empowerment, and happiness, creates a vibrant and productive atmosphere. We empower our employees with the resources, incentives, and flexibility that they need to support a healthy, balanced, and fulfilling career by providing many valuable benefits and a balanced compensation structure combined with career development.
Kyyba is an Equal Opportunity Employer.
Kyyba does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other b
Company Description
Founded in 1998 and headquartered in Farmington Hills, MI, Kyyba has a global presence delivering high-quality resources and top-notch recruiting services, enabling businesses to effectively respond to organizational changes and technological advances.\r\n\r\nAt Kyyba, the overall well-being of our employees and their families is important to us. We are proud of our work culture which embodies our core values; incorporating value, passion, excellence, empowerment, and happiness, creates a vibrant and productive atmosphere. We empower our employees with the resources, incentives, and flexibility that they need to support a healthy, balanced, and fulfilling career by providing many valuable benefits and a balanced compensation structure combined with career development.\r\n\r\nKyyba is an Equal Opportunity Employer.\r\n\r\nKyyba does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other b