Job Description
Job Description
MINIMUM 1 YEAR OF EXPERIENCE IN CUSTOMER SERVICE OR ADMINISTRATIVE SUPPORT
Connect Staffing is seeking an experienced Service Order Specialist to fill an opening with a Solar Company, a global leader in PV inverters and energy storage systems, located in Houston, TX.
Schedule:Full-time, Remote (USA), hours can vary, but we would like to align between 9 am -5 pm Central Time.
Travel: Possible 10%
Requirements for Service Order Specialist:
- Minimum 1 year of experience in customer service or administrative support.
- Strong proficiency in Excel; advanced knowledge is required.
- Experience with CRM management tools is essential; familiarity with SAP C4 Hana is a plus.
- Ability to create processes and procedures
- Ability to communicate effectively with both customers and internal teams.
- Strong organizational skills and attention to detail.
- Experience in the solar industry is preferred.
- Must be a self-starter with a proactive attitude.
- Prior experience in roles such as Order Management Specialist, Customer Service Coordinator, Sales Support Specialist, Order Processing Associate, Service Coordinator, Client Services Representative, or Administrative Support Specialist is a big plus!
Benefits of the Service Order Specialist:
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
Responsibilities of the Service Order Specialist:
- Provide direct customer support and facilitate communication between external customers and internal departments.
- Manage CRM tools and provide administrative support for service operations.
- Oversee the entire order process from quote to execution, ensuring timely distribution of parts and service orders.
- Maintain accurate and updated price lists, collaborating with overseas teams as needed.
- Work with the Supply Chain Management team to ensure the timely receipt of parts orders.
- Coordinate with the accounting department to ensure accurate and timely billing to customers.
All candidates meeting the minimum requirements will receive an SMS invite to an AI-based interview.This interview helps us understand your qualifications and experience, and candidates who complete it will receive first consideration. Please expect a text message from (302) 405-6282 within 30 minutes of submitting your application.
See all our current openings and waitlists at jobs.connectstaffing.com!
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