Job Description
Job Description
Assure adoption of company software and solutions by supporting clients with training, troubleshooting and process adoption. Provide guidance and solutions for clients by understanding their unique needs during implementation and after launch. This role works under the guidance and in partnership with the Client Success Manager and collaborates across teams to coordinate activities and resources to ensure the clients’ success. Overall, the role requires flexibility, tenacity, excellent communication skills, and the ability to problem solve.
Duties and Responsibilities
- Ensures client success and satisfaction by engaging with the customer in value added support during and post implementation
- May lead onsite implementation of software solutions
- Collaborate with the Client Success Manager to provide product training for both hardware and software pre and post implementation as needed in assigned accounts
- Conduct routine client visits to assigned accounts to assist with improving utilization of the PAR Excellence system
- Provide remote and/or onsite consultative expertise to help resolve non-technical support issues
- Review and provide feedback on training and technical materials developed by internal departments
- Serve as a SME to internal stakeholders regarding product development and testing
- Support all other activities, projects and tasks as deemed necessary by Senior Client Success Manager and V.P. of Client Operations
Required Knowledge, Skills, and Abilities
- Ability to work independently as well as in a team environment
- Self-motivated, detail-oriented and organized
- Proficient in Outlook, Excel, Visio and other Windows-based programs
- Excellent oral and written communication
- Outstanding Client service skills
- Extensive travel required
Required Education, Credentials and Experience
- Four-year degree
- Healthcare Supply Chain Knowledge and Experience
- Previous client management experience a plus