Administrative Assistant & Scheduler

Job Description

Job DescriptionBenefits:

• Competitive salary
• Opportunity for advancement
• Training & development

Job Summary:
The Administrative Assistant/Scheduler is responsible for overall office agency operations coordination activities and providers services in accordance with agency policies. The Scheduler/Receptionist is responsible for the scheduling of all clinicians as well as answering and redirecting incoming calls to the agency.

Reports To: CEO, CFO, Administrator, Supervisor of Clinical Services, Therapy Manager, and HHA Program Supervisor.

Qualifications:

• Must have a high school diploma or equivalent, typing, clerical skills and be competent with computers/agency utilized software.
• Minimum of two years experience in the health care industry and one year experience in home healthcare (preferred)
• Possess an understanding of the issues related to the delivery of home health services and the ability to problem solve effectively.
• Possess a knowledge of Medicare guidelines governing home health agencies (preferred)
• The ability to communicate with a diverse population of individuals is required.
• Must have exceptional customer service skills and be able to communicate well with all incoming callers.
• Must be organized and detail oriented and possess effective communication skills both orally and in writing.
• Must be able to utilize communication channels established by agency: phone lines and TigerConnect.
• Proficiency/basic knowledge in software use such as Microsoft Word, PowerPoint and Excel.
• Must have exceptional customer service skills and be able to communicate well with referral sources, patients, family members and agency employees.
• Must possess a valid state drivers license and automobile liability insurance.

Physical/ Environmental Demands:

1. Requires the ability to sit, stand, pivot, twist and change position frequently
2. Requires the ability to lift, push, pull, and carry 20-50 lbs. frequently.
3. Requires the ability to climb stairs, navigate all types of residences and access means.
4. Requires the ability to utilize telephone, laptop computer and clinical equipment.
5. Requires the ability to travel to/from Agency, client homes and other professional appointments on a frequent daily basis.

Duties:

The Administrative Assistant/Scheduler responsibilities includes but are not limited to:

• Direct and coordinate referrals, patient information and verify insurance eligibility.
• Coordinate scheduling of client admissions within 48 hours of approved referral.
• Schedule employee visits in EVV system.
• Confirm visits in EVV
• Human Resource duties as assigned.
• Develop and maintain monthly employee in-service calendar and update department heads as to status of employee in-services.
• Triage phone calls.
• Report client complaints/concerns to Administrator/Assistant Administrator or designee.
• Scan documents into client medical records.
• Office Administrative Assistant duties such as answering phones a courteous , customer-friendly manner.
• Prepare patient assessment packets, including admission, re-certification, and post-hospitalization packets.
• Maintain office supplies.
• Process signed, unsigned order and 485s
• Maintain Order Tracking Report weekly.
• Date stamp all received documents
• Send the discharge/transfer summary/episode detail summary and case conference/ 60-day summary to the physician.
• Assist with ADP preparation.
• Support Billing team by verifying paper visits notes.
• Attend meetings
• Coordinates with the administrative team to complete audits to ensure Agency compliance with regulations.
• Adhere to and participate in the Agencys mandatory HIPAA/Privacy Program and Employee Compliance Program.
• Read and adhere to all Agency Policies and Procedures and follow Employees Handbook guidelines.
• Follows established line of communication and authority.
• Participate in clerical on-call rotation.