Job Description
Job DescriptionGeneral Collision Center
5720 Reisterstown Rd Baltimore, MD 21215
Customer Service Rep/Cashier
Job Description
General Collision Center is a busy and well-established auto body repair facility seeking a dependable and customer-focused CSR/Cashier to join our team. This position plays a vital role in customer satisfaction, front-office operations, and communication with insurance partners. The ideal candidate is professional, organized, and comfortable working in a fast-paced, customer focused, insurance-driven environment.
Responsibilities
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Greet customers in person and by phone in a friendly, professional manner
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Provide excellent customer service throughout the repair and vehicle pickup process
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Process customer payments accurately (cash, credit/debit, insurance co-pays, deductibles)
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Prepare, review, and close repair invoices in coordination with insurance approvals
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Communicate professionally with insurance adjusters and carriers regarding payment status, supplements, and customer accounts
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Assist customers with insurance-related questions and explain basic repair and billing processes
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Schedule vehicle drop-offs and pick-ups and assist with basic appointment coordination
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Communicate with estimators, technicians, and office staff regarding repair status and insurer requirements
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Maintain a clean, organized front desk and waiting area
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Answer customer and insurance-related inquiries promptly and accurately
Qualifications
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Previous customer service or cashier experience preferred
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Basic computer and point-of-sale (POS) skills
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Experience working with insurance companies a plus
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Experience with CCC ONE and ROME is a plus, but not required
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Strong communication and interpersonal skills
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Attention to detail and accuracy with payments, paperwork, and insurance documentation
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Ability to multitask, prioritize, and stay organized
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Professional appearance and reliable attendance
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Auto body or automotive office experience is a plus, but not required
Work Schedule
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Monday–Friday: 8:00 AM – 5:00 PM
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Saturday–Sunday: Closed
Benefits
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Competitive pay
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Health benefits
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401(k) with employer matching
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Paid time off
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Employee discounts
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Stable, long-term employment
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Supportive team environment