Job Description
Job Description
A-Line Staffing is hiring Call Center Specialists in the Pittsburgh, PA and Johnston, RI area! This is full time 40 hrs a week. Apply now for consideration with Silvana M with A-Line!
***MUST HAVE call center experience & MUST be local this is a Hybrid position***
Location: Johnston, RI or Pittsburgh, PA (2 days in office 3 days remote)
Pay: $20/hr
Schedule: Will work 8-hour shifts Monday-Friday between the hours of 8a-8p and 1 weekend day a week
- In-Office Requirement: Mondays & Tuesdays Remote Days: Wednesday-Friday
- Weekend & Holiday Availability: Required (1 weekend day a week + holidays)
- This position is a contract to hire role with the opportunity to be hired direct based on good attendance and performance!
Job Responsibilities:
- Field a high volume of inbound customer calls, delivering thoughtful and effective solutions
- Engage in meaningful conversations, often back-to-back, with scheduled breaks to recharge
- Recommend products and services that align with customer needs and goals
- Provide an exceptional experience that inspires customer loyalty
Requirements:
- Must have a verifiable High School Diploma or GED equivalent
- 1+ year of Call Center experience (Must have this experience)
- Strong verbal communication and active listening skills
- A positive, customer-focused attitude
- Problem-solving skills and the ability to remain calm in challenging situations
- Tech-savviness and ability to navigate computer systems efficiently
- Detail-oriented with a strong sense of urgency
- Ability to multi-task in a fast-paced environment
Apply now with Silvana M. for immediate consideration!