Customer Service at Periodontal Dentist Office

Job Description

Job Description

Are you a person who thrives on making others feel welcome and cared for? Do you excel in a fast-paced environment where your contribution to the team truly matters? We are currently seeking a Dental Office Customer Care person to join our dynamic team at our periodontist office. This is a fast-paced environment with a strong emphasis on team culture. We are searching for a special individual who possesses exceptional interpersonal skills, a positive attitude, and a passion for providing excellent patient care.

The ideal candidate will be responsible for greeting patients, scheduling appointments, managing phone calls, and handling insurance and billing inquiries. This is a 5 star patient facing position.

If you thrive in a fast-paced environment, enjoy working as part of a close-knit team, and are dedicated to providing outstanding patient service, we encourage you to apply.

Purpose:

To deliver exceptional, 5-star service to every patient while ensuring a smooth and efficient flow within our fast-paced periodontal office. As a Customer Service/Front Desk Care Agent, you are the first point of contact for our patients and play a vital role in creating a positive and welcoming atmosphere. You will work cohesively with the dental team to provide an exceptional patient experience from arrival to departure.

Key Responsibilities:

• Warmly greet and welcome patients upon arrival, ensuring completion of necessary forms and paperwork.
• Efficiently manage patient check-in and check-out procedures, ensuring accurate collection and recording of patient information and payments.
• Answer phone calls promptly and professionally, addressing patient inquiries and scheduling appointments.
• Maintain a clean, organized, and inviting reception area for patients.
• Collaborate effectively with the dental team to optimize patient flow and minimize wait times.
• Provide outstanding customer service, addressing patient concerns and ensuring a positive experience.
• Uphold a professional and courteous demeanor at all times, contributing to a positive team environment.

Additional Responsibilities

• Maintain patient records and update information as needed.
• Assist with administrative tasks as required.
• Support marketing efforts and patient retention initiatives.
• We believe in empowering our team. You'll have the opportunity to take ownership of specific front-office duties that align with your unique skills and talents, keeping the role diverse and engaging.
• Ability to lift up to 45 pounds
• Ability to navigate physically between business areas to provide quick response time.

Key Attributes (The Qualities We Value):

• A sincere passion for providing an exceptional, 5-star customer experience.
• Effortless interpersonal skills; you can connect with anyone.
• A positive, professional, and unflappable demeanor, even when things get busy.
• Incredible attention to detail and the ability to multitask like a pro.
• A true team-player mindset; you're always ready to lend a hand.
• Tech-savvy and comfortable learning new software (dental software experience is a huge plus!).

Company DescriptionBuffalo Dental Implant provides a dental implant experience second to none.
Our success is based on providing results that consider not only our patients needs, but their concerns and wishes too.

Company Description

Buffalo Dental Implant provides a dental implant experience second to none.\r\nOur success is based on providing results that consider not only our patients needs, but their concerns and wishes too.