Job Description
Job DescriptionHearing Associates of Northern Virginia is a patient-centered audiology practice dedicated to delivering exceptional hearing healthcare. As the practice continues to grow, they are seeking a strong operational leader to ensure the business side runs smoothly—allowing their providers to focus fully on patient care.
Position Overview:
The Practice Administrator serves as the operational leader of the practice, responsible for overseeing all day-to-day business functions, team management, and coordination across both clinical and administrative staff.
This role is ideal for someone who thrives in a hands-on leadership position and has experience managing healthcare or medical practice. The Practice Administrator will take ownership of the non-clinical side of the business—ensuring systems, staff, and processes run seamlessly so providers can focus on delivering high-quality patient care.
What They're Looking For:
- 5+ years of experience managing operations within a medical, healthcare, or clinical practice (required)
- Proven experience leading and managing staff in a fast-paced environment
- Strong understanding of front office workflows, scheduling, and patient coordination
- Experience with billing, insurance, and revenue cycle processes preferred
- Experience working closely with providers or clinical staff in a healthcare setting
- Confident decision-maker who can take ownership of day-to-day operations
- Highly organized with the ability to manage multiple priorities and improve workflows
Key Responsibilities:
Practice Operations & Workflow Management
- Oversee daily operations across front office, clinical support, and administrative functions
- Identify inefficiencies and implement process improvements to enhance patient flow and staff productivity
- Maintain consistency in scheduling, patient experience, and internal procedures
- Provide hands-on support when needed to ensure operational continuity
Team Leadership & Staff Management
- Manage and support all team members, including both administrative staff and providers, from an operational standpoint
- Lead hiring, onboarding, training, and performance management for administrative staff
- Foster a positive, accountable, and team-oriented work environment
- Address performance issues and implement corrective actions as appropriate
Business Operations Oversight
- Oversee scheduling efficiency, patient throughput, and office productivity
- Monitor billing, collections, and insurance workflows
- Ensure accurate and timely handling of patient accounts and administrative processes
- Coordinate with vendors and service providers
Performance Monitoring & Continuous Improvement
- Track key operational metrics such as scheduling efficiency, patient volume, and revenue cycle performance
- Identify trends and recommend improvements to enhance overall practice performance
- Work with ownership to implement operational changes that improve efficiency and patient experience
Owner Support & Practice Coordination
- Serve as the primary operational partner to the Owners
- Take ownership of day-to-day business functions to reduce administrative burden on providers
- Communicate regularly with the Owners on operational performance, challenges, and opportunities
- Execute on priorities set by ownership to ensure alignment and progress
Compliance & Administrative Oversight
- Ensure compliance with HIPAA, OSHA, and general healthcare regulations
- Maintain organized documentation and operational standards
- What Success Looks Like
- Providers are able to focus primarily on patient care with minimal operational distraction
- Daily operations run smoothly and consistently without owner intervention
- Staff are well-managed, supported, and held accountable
- Scheduling, workflows, and patient experience are efficient and organized
- The practice operates as a cohesive, high-functioning team
What Success Looks Like:
- Providers are able to focus primarily on patient care with minimal operational distraction
- Daily operations run smoothly and consistently without owner intervention
- Staff are well-managed, supported, and held accountable
- Scheduling, workflows, and patient experience are efficient and organized
- The practice operates as a cohesive, high-functioning team
Benefits:
- Health Benefits
- Matching 401 (k)
- PTO and holidays