Job Description
Job Description
Wholesale Account Specialist
WeatherTech Direct is seeking a well-qualified Wholesale Sales Account Specialist to grow existing accounts, expand existing client base, and increase market share by selling WeatherTech Direct products to a variety of businesses including automotive distributors, dealerships, and retailers. This position requires a passion for process excellence, a drive for results, and the ability to lead and influence. Hourly rate starts at $25 or more depending on experience.
This is a great opportunity to join the WeatherTech Direct team
- Employees who demonstrate excellent performance, attitude, and punctuality have the potential to earn end of year bonuses and pay increases!
As a Wholesale Sales Account Specialist, you will
- Support the operations of the team by monitoring employee phone and email correspondence with customers, assigning tasks, providing customer service, and resolving escalated situations
- Assist customers with placing orders and offer customer service via phone and email; coordinate with the product development team for support as needed
- Train wholesale staff on new and existing products, systems, technical knowledge, policies, and procedures
- Ability to travel to attend trade shows and meet with leads and current accounts.
- Plan and organize schedules to maximize in-person visits within a specific geographic area.
- Handle scheduling tasks and manage office day/hybrid schedules
- Process phone, internet, and stock orders as well as process any product returns, exchanges, or special orders
- Improve sale metrics by providing information regarding stock orders, order modifications, order status, tracking information, and product information
- Create Electronic Data Interchange stock orders
- Create authorization numbers for special orders and submit return authorization numbers
- Solve fitment cases to help reduce customer returns
- Collaborate with the accounting department to confirm customer account status
- Communicate with the shipping/receiving department to inquire about any order questions or concerns
- Assist and direct customer service representatives to help solve complicated customer related inquires
- Maintain and leverage knowledge of company products as well as industry trends to manage client expectations and experience
- Perform duties while maintaining strong prioritization and organizational skills along with professional communication in all customer interactions
- Provide supplemental phone coverage for other departments when needed
- Follow company safety rules and keep designated work area in a clean and orderly condition
- Perform other duties as assigned
Qualifications
- Minimum of 2-4 years of experience in sales and customer service
- High School Diploma or equivalent
- Must be proficient in Epicor CMS System, Microsoft Suite, and Data Search/Entry
- Ability to calculate figures and amounts such as percentages, ratios, and averages
- Strong interpersonal skills to effectively work with customers as well as other departments within the company
- Excellent verbal and written communication skills
- Authorized to work in the United States
Why you’ll love working at WeatherTech Direct
WeatherTech Direct is proud to offer employees a competitive salary and benefits package, opportunities for internal promotions and skill development, and clean and safe workspace. Employees are offered an array of perks including:
- Outstanding BlueCross BlueShield of Illinois medical plans; as well as dental, vision, short and long term disability, and company-paid life insurance
- 401(k) plan with employer matching
- Paid vacation, holidays, and personal time