Admissions Coordinator - Addiction/Mental Health Treatment, On-Site

Job Description

Job DescriptionJordan And Associates Consulting is actively matching amazing treatment centers in the addiction/mental health recovery industry and candidates together. We’re opening doors to promising roles and career paths for candidates in many geographically markets across the United States with numerous behavioral healthcare organizations.
Job DescriptionA respected behavioral health company that's been open for over 25 years is adding Admissions Coordinators to their existing team. The company provides treatment for SUD with Co-Occurring Disorders and is in-network with several commercial insurances, as well as TriCare.
The admissions department is remote and moving towards more of a modern call center environment using a talk track to keep the calls moving towards a decision. Call volume is manageable with most calls from website traffic or alumni/business development leads. Their admissions hours are 8:00 AM to 8:00 PM EST and the hours/schedule can shift.
We're looking for someone experienced with industry technology (call tracking systems, EHR, CRM, instant VOB, etc.) that's passionate about their organization. This opportunity offers a good compensation plan (salary plus bonus), and excellent benefits at a stable organization.
Principal Responsibilities

• Answer phone calls and respond to internet inquiries from potential patients or families of patients seeking treatment for substance use disorders.
• Maintain an empathetic and compassionate state of mind while utilizing a talk track to keep conversations moving forward in a positive direction and ensuring all vital talking points are touched upon.
• Help callers move from a contemplative mindset to making a decision about whether or not to seek admissions to residential treatment.
• Collect relevant patient health and insurance information to ensure patient is an appropriate fit for our treatment services and create files in Electronic Health Record system.
• Always ensure patient confidentiality.
• Explain insurance coverage, out-of-pocket treatment costs and schedule patient admissions for the treatment facility.

Qualifications/Experience

• Minimum 2 years of experience in a behavioral healthcare admissions call center setting.
• Understanding of addiction, recovery, mental health disorders and issues impacting behavioral healthcare industry.

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