Case Manager Permanent Supportive Housing (PSH) at Hideaways Bay
Job Description
Job DescriptionSalary:
Case Manager Permanent Supportive Housing (PSH) at Hideaways Bay
Reports to: Lead Case Manager
Department: Housing Services
Location: The Hideaways Bay (formerly La Quinta Hotel)
Position Summary:
The PSH Case Manager provides compassionate, client-centered case management
services to residents aged 50 and older who were formerly homeless and now reside at
The Hideaways Bay is a converted permanent supportive housing facility. The Case
Manager helps residents stabilize their housing, strengthen independent living skills,
and connect with health, social, and community resources to enhance their overall
quality of life.
Essential Duties and Responsibilities:
Manage a caseload of up to 50+ PSH residents, providing individualized case
management and supportive services.
Develop and implement Personal Housing Plans in collaboration with each
resident, focusing on long-term housing stability, financial management,
wellness, and social connection.
Complete all required intake, eligibility, and lease documentation, including
annual recertifications and updates.
Conduct monthly home visits and unit inspections to ensure safety,
cleanliness, and adherence to lease agreements.
Maintain detailed, up-to-date case files, including case notes, progress
documentation, and outcome evaluations.
Enter all services and updates in the Homeless Management Information
System (HMIS) and other data systems within 24 hours of service delivery.
Provide life-skills coaching and individualized support to enhance the Activities of
Daily Living (ADLs), such as personal care, housekeeping, budgeting, and
medication management.
Offer crisis intervention and emotional support to residents experiencing
personal or behavioral health challenges.
Facilitate access to medical, mental health, substance use treatment,
employment, and entitlement services (SSI/SSDI, Medicaid, food assistance,
etc.).
Help residents understand and comply with lease obligations and program
policies.
Provide or coordinate transportation assistance for appointments and essential
needs.
Collaborate with the Operations Department and property management to
ensure a safe and supportive living environment for all residents.
Participate in case consultations, staff meetings, and care coordination with
external service providers to promote housing retention and holistic well-being.
CM supports clients with budgeting and money management, and communicates
with the property manager to ensure timely rent payments.
Maintain an updated list of community resources and potential housing
opportunities for clients who may transition to independent living.
Complete all required reports, audits, and grant documentation on time.
Perform other duties as assigned to support the mission and goals of New Hope
CORPS, including but not limited to meal preparation, kitchen clean up and
maintenance, front desk duties, etc.
Principal Customers:
Formerly homeless adults aged 55 and older residing at The Hideaways Bay, a
Permanent Supportive Housing program operated by New Hope CORPS.
Critical Work Relationships:
Internal: Case Management, Operations Department, Property Management,
CNA Staff and other New Hope CORPS staff.
External: Miami-Dade Homeless Trust Continuum of Care partners, healthcare
providers, mental health professionals, and community resource agencies.
Minimum Qualifications:
Education: Associates Degree in Psychology, Social Work, Human Services, or
a related field.
Two (2) years of relevant case management experience or experience within the
Miami-Dade Homeless Trust CoC may serve as a substitute for education.
Experience: Prior experience working with older adults, individuals experiencing
homelessness, or those with mental health or substance use disorders is strongly
preferred.
Technical Skills: Proficiency in Microsoft Office (Word, Excel, Outlook) and the
ability to learn new systems efficiently; experience with HMIS preferred.
Preferred Certifications: Certified Recovery Peer Specialist (CRPS).
Language: Bilingual (English/Spanish) preferred.
Other: Valid drivers license and reliable transportation required for field visits.
Work Environment:
This position involves a combination of office-based and on-site work at The Hideaway
Bay, with occasional travel for community outreach and client appointments. The role
requires flexibility, patience, and compassion for working with an aging population that
may have complex medical, emotional, or behavioral health needs.
Equal Opportunity Statement:
New Hope CORPS is an equal opportunity employer committed to fostering an inclusive, supportive, and diverse workplace. All qualified applicants will receive
consideration for employment without regard to race, color, religion, gender, national
origin, disability, age, or veteran status.