Job Description
Job DescriptionSalary: $125 - $140K
Role Purpose
The Materials & Customer Service Manager is responsible for owning end-to-end material flow and customer commitments. This role ensures that materials, planning, and customer communication are aligned to support on-time delivery, operational stability, and customer satisfaction. The role leads buyers, planners, and customer service personnel and acts as the primary escalation point for material and delivery risks.
Key Outcomes & Accountability
- On-time delivery performance
- Material availability aligned to production schedules
- Inventory accuracy and health
- Supplier performance (OTD, responsiveness, quality)
- Clear, proactive customer communication
- Reduction of expedites, surprises, and firefighting
Core Responsibilities
Materials & Supply Chain Management:
- Own material planning and purchasing strategy
- Identify and mitigate supply chain risks
- Define sourcing strategies for critical components
Customer Service Leadership:
- Own customer order management and delivery commitments
- Ensure proactive communication with customers
- Manage escalations and trade-offs
People Leadership:
- Lead buyers, planners, and customer service staff
- Develop team capability and accountability
- Set clear expectations and performance standards
Cross-Functional Leadership:
- Partner with Production, Quality, and Engineering
- Lead materials and delivery discussions
- Balance cost, delivery, and operational reality
Decision-Making Expectations
The role is expected to:
- Anticipate issues before they impact customers
- Make timely decisions with incomplete information
- Escalate issues with clear recommendations
-Own outcomes, not just activities
Role Competencies
Strategic Thinking:
- Thinks systemically across materials, planning, and customer commitments
Leadership & Influence:
- Leads teams effectively and holds people accountable
Operational Judgment:
- Balances competing priorities under pressure
Communication:
- Communicates clearly, calmly, and proactively
Problem Solving:
- Identifies root causes and implements durable solutions
Accountability:
- Takes ownership for results and follows through
Experience & Qualifications
- Prior experience managing materials, supply chain, or customer service teams
- Demonstrated people management experience (required)
- Manufacturing or precision machining environment preferred
- Experience with ERP systems
- Strong analytical and communication skills
Shift
- Day shift
- Monday to Friday
Benefits:
- Health Insurance (Medical/Dental/Vision) paid 100% for employees
- Life insurance policy
- Safe Harbor 401(K) plan
- 401(K) match
- Paid time off (vacation/sick/holidays/floating holiday)
- Referral Program