General Dentistry Treatment Coordinator

Job Description

Job Description

Join us at Colonia Dental Associates, where we prioritize quality care and a family-oriented atmosphere. We are NOT corporate!

As a General Dentistry Treatment Coordinator, you'll be the welcoming face for our patients, guiding them through treatment plans and ensuring they understand every step. You will present treatment details, manage payments, and optimize schedules, all while working closely with our Scheduling Coordinator. Your role is essential in maintaining a smooth flow and enhancing patient experiences.

We’re committed to your growth with opportunities for further training and development within our practice. Alongside a supportive team, you'll enjoy full-time benefits like three weeks of PTO, paid holidays, a 401(k) with match, medical and dental insurance, and monthly incentive bonuses.

Let's grow together in a practice that treats every patient with the care and respect we’d expect for ourselves.

Compensation:

$18 - $23 hourly

Responsibilities:

• Greet patients warmly and courteously as they arrive at the reception desk
• Ensure all patient information is kept current and updated
• Present treatment plans, including restorative, surgical, and cosmetic plans
• Comfortably present patient financial obligations and maintain collections
• Provide accurate information regarding insurance estimates and patient responsibilities for payments
• Efficiently schedule and confirm appointments for dentists and hygienists if needed
• Optimize the schedules of dentists and hygienists to maximize productivity of the office
• Multitask with phone calls in a professional manner
• Verify insurance details and obtain detailed breakdowns
• Correspond via email with specialists or other practitioners as needed for patient care
• Work with Dentrix, Dexis, Dental Intelligence, phone systems, and email/fax

Qualifications:

• Must be 18 years or older
• Must hold a US Work Authorization
• Previous experience working in a dental office or related field is advantageous
• Familiarity with dental procedures and terminology
• Must be comfortable discussing financial information and enforcing office policies
• Strong customer service and communication skills, both verbal and written, are essential
• Punctual and effective time management skills
• Must have a warm and professional demeanor
• Experience with Dentrix/Dexis is preferred
• Familiarity with running reports for outstanding collections and claims
• Familiarity with CareCredit, Cherry, and similar platforms preferred
• Efficient multitasking ability is necessary

About Company

Colonia Dental Associates is a family-oriented private general dentistry practice focused on patient education and quality dental care. We treat our patients as we ourselves would like to be treated. Our team is patient care-oriented, and everyone works together to achieve the same goals.

Full-time benefits include up to three weeks of PTO per year, paid holidays, 401(k) with match, medical insurance, dental benefits, and monthly incentive bonuses based on collections.