Job Description
Job Description
Customer Account Manager
$60K-$70K
What You'll Do
As a Customer Account Manager, you will establish a consultative partnership with assigned customers to ensure high levels of retention and expand our suite of products and services; and provide sales support to both metro and core sales team. You will act as the primary point of contact for high-profile accounts, managing everything from billing questions and troubleshooting to contract renewals and sales proposals, ensuring an exceptional customer experience.
What You'll Bring
- AAS degree in sales, business or related; or equivalent experience
- Minimum 3 years of experience in customer account management, sales, or related preferably in the telecommunication sector
- Experience acting as primary contact with high profile customers ensuring an excellent customer experience
- Experience with developing and executing a customer retention and expansion plan, including contract negotiation
- Demonstrated understanding of excellent customer care concepts
- General understanding or working knowledge with CRM software
- Excellent communication and organization skills
- Ability to work with multiple details to create custom solutions for customers
- Intermediate computer skills with Word, Excel, email
- A valid driver's license and clear driving record
Bonus points if you have:
- Bachelor’s degree in sales, business or related field, or equivalent experience
- 2+ years of telecommunications experience
- Specific understanding of the telecommunications/broadband industry
Click here to read the job description.
Your Schedule
Hours for this position are Monday through Friday, 8:00 am to 4:30 pm;
Your Location
Hybrid-office: This opportunity can be located in New Hope, MN.
Drug screen
EOE/Disabilities/Vets