Care Coordination Outreach Worker

Job Description

Job Description

Job Title: Care Coordination Outreach Worker (Hybrid)
Department: Care Coordination
Location: 8525 183rd Street, Tinley Park, IL 60487
Work Type: Hybrid (70% Remote / 30% In-Office)
Pay Rate: $17.50/hour

About Aunt Martha’s Health & Wellness

Aunt Martha’s Health & Wellness is committed to supporting the well-being of our communities, ensuring equitable access to care, and delivering exceptional healthcare services. We foster a culture of innovation and accountability to create environments where quality care can thrive.

Position Summary

Under the supervision of the Care Coordination Outreach Supervisor, the Care Coordination Outreach Worker supports the delivery of coordinated healthcare services. This role is responsible for completing health risk assessments, conducting outreach, scheduling follow-up appointments after emergency department visits or inpatient discharges, and maintaining strong patient engagement while ensuring data accuracy in a fast-paced, hybrid environment.

Essential Duties & Responsibilities

• Maintain patient confidentiality and adhere to all agency policies and ethical standards
• Provide high-quality customer service using the AIDET model
• Utilize Athena (EHR system) for documentation and outcomes tracking
• Complete health risk screenings for assigned patients
• Conduct outreach via phone and virtual platforms
• Coordinate follow-up care after emergency department visits or inpatient discharges
• Provide patient education on preventive care and appropriate healthcare utilization
• Answer incoming calls, route appropriately, and document messages accurately
• Collaborate with health plans, hospitals, physicians, and specialists
• Attend required trainings, meetings, and core curriculum sessions
• Perform additional duties as assigned

Key Competencies

• Strong reliability and follow-through
• Ability to manage multiple priorities in a fast-paced environment
• Detail-oriented with a data-driven mindset
• Ability to work both independently and collaboratively
• Strong written and verbal communication skills
• Excellent organization and time management

Qualifications

Education & Experience:

• High School Diploma or equivalent required
• Experience with Microsoft Office and data entry required

Additional Requirements:

• Valid driver’s license and current auto insurance
• Flexibility to work evenings, weekends, and holidays as needed

Compensation & Benefits

• $17.50/hour
• Health, Dental, and Vision Insurance
• Disability and Life Insurance
• Paid Vacation, Sick Time, and Holidays
• Retirement Plan
• Employee Assistance Program (EAP)
• Employee discounts (cell phone, restaurants, and more)

Equal Opportunity Employer

Aunt Martha’s Health & Wellness is an Equal Opportunity Employer. All applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or veteran status.