Job Description
Job DescriptionAs an Account Manager, you serve as the liaison between the company and its clients, focusing on building strong relationships. You oversee account activities, provide support, and work to resolve any issues that arise, ensuring clients receive exceptional service. You will work in an office setting, collaborating with colleagues and meeting with clients as needed. Your dedication to understanding client needs will be key to achieving mutual success.Compensation:
$65,000 - $85,000 yearly
Responsibilities:
- Administer client interactions ensuring they comply with company and industry standards
- Oversee client relationships to ensure satisfaction and retention
- Spot process enhancement opportunities and apply proven practices
- Evaluate performance indicators and update clients on results
- Engage with internal teams to coordinate actions that support client objectives
- Coordinate with operations to ensure client satisfaction
Qualifications:
- Understanding of CRM technologies and customer interaction tools is helpful
- Experience managing various accounts and consistently meeting performance goals
- Completion of a degree in Business, Marketing, or a related field
- Over five years in account management within a relevant sector
- Ability to negotiate and communicate clearly and effectively
- At least 3 years of experience in B to B sales
- Strong relationship building and client management skills
- Strong organizational skills with the ability to manage multiple accounts simultaneously
- Self-motivated, goal-oriented, and results-driven
- Customer service experience and a college graduate preferred
- Strong organizational skills needed to manage pipelines, prospects, and clients
About Company
With over 30 years of experience, Everest Snow Management has proudly served commercial properties throughout Chicagoland and Northwest Indiana. We specialize in reliable, efficient, and professional snow and ice removal services, helping businesses maintain safe and accessible environments throughout the winter season. We strive for quality service, responsiveness, and building long term client relationships.
Even though we are actively expanding the Everest Snow Management office and team, we maintain a family feel environment that everyone loves.