Customer Service / Administrative Support

Job Description

Job Description

POSITION DESCRIPTION

We are looking for Customer Service/ Administrative Support. We are seeking an experienced, talented, organized, and dedicated individual with the ability to directly service our customers - handling customer inquiries, problems and orders. The position is also responsible for a variety of clerical duties that support Customer Service – such as information gathering and customer referrals. Will work in conjunction not only with Customer Service and Sales but with the Sales Department as well. Duties include:

· Ensure good service (phone coverage, prompt order processing, accurate order entry) for all customers – goal is 100% satisfaction for all clients.

· Assist customers in the navigation of our company informational and ordering website.

· Ensure consistency of practice on handling orders.

· Actively solve customer problems in a timely manner – troubleshooting as needed with production, shipping, sales and accounting departments.

· Monitor order backlogs to ensure timely deliveries.

· Promptly, accurately, professionally and courteously receive telephone calls and visitors and assess all received calls and directs and records or relays messages.

· Schedules and updates conference room calendar; prepare conference rooms as needed and orders coffee and lunch service for meetings; replenish bottled water in refrigerator as needed.

· Prepares welcome sign for guest meetings on Digital Kiosk.

· Maintains knowledge of current postal regulations and services frequently used by the organization and logs in and schedules messenger service pickup and delivery through On-Line Order system. As needed, orders postage supplies through Pitney Bowes and obtains updates to postage machine software.

· Updates telephone directory monthly or as needed.

· As needed, assists with clerical tasks to include typing, filing, proofreading, and maintenance of database and data entry.

REQUIREMENTS

The qualified candidate will be required to have at least a high school diploma AND 1-3 years recent experience in servicing customers successfully – preferably in a product heavy situation. Proficiency in using Windows-based programs is essential. Good attention to details and procedures is critical as well as analytic skills. The candidate should be able to work as a team player and be flexible in a constantly changing environment. Excellent communication skills on the phone and in person - are important and the candidate must have empathy towards customer issues and be willing to go above and beyond to satisfy customer requests or issues.