Job Description
Job DescriptionDescription:
Customer Service Agent
Job Type: Part time
Location: Hawthorne, CA
FLSA: Non - Exempt
Who we are:
Advanced Air, LLC is an innovative, service-oriented aviation company headquartered in Hawthorne, California. We were founded in 2005 by our President, Levi Stockton, as an FAA approved, Part 135, On-Demand Air Carrier focused on superlative aircraft management and on demand charter.
Today, Advanced Air has 20 aircraft, operated in both scheduled and on-demand service, and a diversified portfolio of flying services in turboprop aircraft, business jets and regional passenger jets. Serving more than 12 communities in the southwestern United States, Advanced Air has a deep commitment to operational excellence and metered, sustainable growth.
Our successful growth is driven by our adherence to our core values of: safety, security, teamwork and reliability. We are in this business for the long run and take a disciplined, thoughtful approach to growth opportunities.
About the Role and about You:
The Customer Service Agent position will be based in Hawthorne, CA. The incumbent of this role, is responsible for providing excellent customer service by handling information inquiries, reservations, ticketing, passenger check-in, baggage check-in, and problem resolution for all Advanced Air (AA) passengers and potential passengers/guests.
We take pride in providing exceptional customer service that goes above and beyond the ordinary in hospitality and transportation services.
You are highly motivated, organized, attentive to detail, communicate well, and focused on candidate experience.
What you will do:
- Responsible for resolving customer requests, questions and needs ensuring the best use of resources to accomplish these tasks in a high pace environment.
- Must be able to handle customer complaints and maintain a professional attitude · Answer and direct calls at the multi-line phone station in a courteous and professional manner
- Operate office equipment, including but not limited to air-to-group radio, ground radios, airport access control, computers and multiline phones as required.
- Coordinate customer service order requests and maintain database to ensure data is accurate
- Complete daily fuel log, invoice fuel tickets and settle truck sheets
- Serve as a concierge between customers and various airport departments and vendors.
- Assist customers with hotel reservations, ground transportation, catering, local attractions/activities and other functions.
- Periodically inspect and maintain facilities, including lobby, front counter and restrooms
- Transport passengers and/or pilots to and from requested locations such as hotels, restaurants, commercial airport, etc.
Requirements:
What we are looking for:
- Must have authorization to work in the U.S.
- Must have valid CA Driver’s license and clean driving record
- 2+ Years of Customer Service Experience
- Experience with Microsoft Office products including Outlook, Word and Excel
- Excellent communication and problem-solving skills
- Ability to push/pull/lift 50 lbs. for extended periods of time
- Ability to work efficiently under time constraints
- High School diploma or GED equivalent
Why you should work with us: We can tell you all about how great we are, but you probably want to know what is in it for you, so we have compiled a list of our standout benefits:
- Competitive salary
- 401k plan with dollar-for-dollar employer match up to 4%
- Easy to use Flight/Travel Benefits; current contracts include Delta, Alaska, and Southwest
Special Requirements:
- May be required to obtain a Secured Identification Display Area (SIDA) badge for certain airports
- Will be required to meet all local airport and TSA requirements
- Must be able to work flexible hours including evenings, weekends, holidays and overtime, as needed
- Must be able to pass an FAA Drug and Alcohol testing, background checks and submit to random drug test when required
Tentative Schedule Requirements:
PT 1: PT 2:
Sunday: 0700 - 1330 Sunday: 0700 - 1330
Monday: 0630 - 0930 Monday: 0630 - 0930
Thursday: 0500 - 1330 Thursday: 0600 - 1430
Friday: 0500 - 0930 Friday: 0500 - 0930
FYI:
We believe a diversity of perspectives and experiences is what makes a strong team. The stronger our team, the closer we are to our mission. So come join us! We are looking for people of all genders, races, ethnicities, orientations, abilities and disabilities to come sit at our tables and fly our planes.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is occasionally required to walk; use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms Routinely handle objects weighing up to 25 lbs. and on occasion may be expected to lift objects weighing up to 60 lbs.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
May include working outside on an aircraft ramp in various temperatures and conditions. Loud noise from aircraft, use hearing protection when needed and is provided.