HEALTH INFORMATION SPECIALIST (TEMPORARY-90 DAYS)

Job Description

Job DescriptionAbout Whitman-Walker

Whitman-Walker envisions a society where all persons are seen for who they are, treated with dignity and respect, and afforded equal opportunity to health and wellbeing. Through care, advocacy, research, and education, we empower all persons to live healthily, love openly, and achieve equality and inclusion. For over 50 years, we have been meeting the needs of our communities with the endless dedication of our diverse teams.

Job Summary

The Health Information Specialist is primarily responsible for efficiently and accurately retrieving, preparing, and scanning all medical records documents in the patient’s EMR per established protocols. The Health Information Specialist will be responsible for the coordination and retrieval of all specialty reports, evaluations, and test results from external organizations. This is a temporary role for no longer than 90 days.

Core Whitman-Walker Primary Essential Duties:

• Performs and behaves in accordance with Whitman-Walker’s mission, cultural norms, and core values of dignity, respect, affirmation, and humility.
• Maintain a respectful, non-judgmental, and compassionate manner with patients/clients/staff.
• Demonstrate excellent customer service by identifying and exceeding customer requirements.
• Adhere to Whitman-Walker policies and procedures, with special attention given to HIPAA requirements.
• Maintain data integrity through conscientious use of relevant tools and employing a system of checks and balances.
• Demonstrate organizational skills necessary to multi-task, meet deadlines, and re-prioritize as needed.
• Participate in organizational quality and performance improvement activities.

Role Specific Primary Essential Duties:

• Ensure all external medical documents are received, logged, and scanned in the appropriate patient EMR per established protocols.
• Prepares medical records documents for scanning, removing staples, repairing tears, removing duplicates, etc. per established protocols.
• Verify images are correct and legible when scanned in the EMR.
• Ensures each scanned document is assigned to the appropriate patient in the EMR.
• Maintain productivity standards per established protocols.
• Retrieve, open, and distribute department mail.
• Track, follow up, and obtain specialty reports, evaluations, and test results from specialty practices per established protocol, making the supervisory/management team aware of any difficulties receiving requested information from external organizations.
• Monitor, retrieve, and assign documents from the fax server daily per established protocols.
• Responsible for requesting, tracking, scanning, and returning all paper charts from the offsite storage facility per established protocol.
• Provide support for releasing information per signed patient requests as needed.

Core Whitman-Walker Knowledge, Skills, and Talents Required:

• Ability to work independently with minimal supervision.
• Ability to manage time and effort to meet strategic objectives and complete work.
• Knowledge of principles and processes for providing excellent customer service, both internal and external.
• Knowledge of all applicable WWH policies and procedures.
• Excellent oral and written communication skills.
• Knowledge of healthcare information systems with the ability to adapt to new insurance eligibility, electronic medical records, and population health platforms.
• Ability to maintain records and information in an accurate, timely, and confidential manner.
• Ability to adapt to changes in the service delivery model, re-prioritizing as necessary.
• Flexibility to work various shifts, including afternoon and evening shifts as necessary.
• Flexibility to work within the organization's various locations as necessary.
• Commitment to health equity.

Role Specific- Knowledge, Skills, and Talents Required:

• Fluency in medical terminology.
• Knowledge of eCW.
• Strong organizational skills.
• Attention to detail.
• Ability to work independently.
• Basic computer skills with working knowledge of EMR software as required to complete job responsibilities.
• Working knowledge of Microsoft Word, Excel, and Outlook.
• Working Knowledge of office equipment including copier, fax machine, scanner, and multi-line phone system.
• Working knowledge of HIPAA, Federal, State, and Local regulations

Education and Experience Required:

• Associate’s degree in a related field and/or equivalent work experience preferred.
• Two (2) years of relevant experience within a medical office, medical records, or healthcare-related field preferred.
• Two (2) years of experience scanning is preferred.
• One (1) year of experience working with a broadly diverse population and the ability to work harmoniously with diverse groups of individuals are required.
• One (1) year of experience working with members of the Lesbian, Gay, Bisexual, Transgender, Gender Expansive, Queer, Asexual, and Intersexed communities preferred.
• One (1) year of experience working with people living with HIV or issues related to HIV care is preferred.

Whitman-Walker is an equal employment opportunity employer and does not discriminate against applicants, its employees, or former employees based on race, color, religion, gender, marital status, sexual orientation, national origin, age, disability, veteran status, or gender identity. For accommodation in the application process, please contact Human Resources.