Job Description
Job DescriptionBenefits:
- 401(k) matching
- Competitive salary
- Health insurance
- Paid time off
Patient Service Representative (Full-Time)
Location: Oakland, CA
Salary Range: $20.00 $24.00 per hour, depending on experience
Job Type: Full-Time | In-Person
We are a dynamic and patient-focused practice specializing in Prosthetic and Orthotic devices, seeking a Patient Service Representative (PSR) to join our team. This role is essential to ensuring a smooth and professional experience for our patients across all locations.
Key Responsibilities
- Greet and assist patients and their families with professionalism and warmth.
- Answer and manage a multi-line telephone system.
- Schedule patient appointments and follow up with reminders.
- Accurately input and maintain patient data in compliance with HIPAA and internal policies.
- Collect and verify insurance information, including eligibility and benefits.
- Collaborate with clinical and administrative staff to support patient care.
- Perform additional duties or special projects as assigned.
- Calculate and collect patient financial responsibility at the time of service.
- Collaborate with the team ensure processes are being followed for timely patient care and claim resolution.
Qualifications
- Customer service oriented
- Experienced handling multiple line phone system
- Proficient and accurate data entry skills
- Minimum 2 years of experience verifying Medical insurance eligibility and benefits.
- Prior experience in a medical office or Orthotics & Prosthetics (O&P) setting is required.
- Bilingual in Spanish is essential.
- Proficient in Microsoft Office Suite or similar and general computer systems.
- Strong organizational and clerical skills.
- Excellent time management and multitasking abilities.
- Clear and professional communication skills.
- Ability to adapt to changing tasks and environments with a proactive mindset.
- Must be a collaborative team player.
Legal Compliance Notice
In accordance with California Senate Bill 1162, we disclose the pay scale for this position and affirm our commitment to equal opportunity employment.
Kickstart O&P is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or any other protected status under applicable law
Note: A valid drivers license is not required unless driving is an essential function of the role and no reasonable alternative transportation is available