Job Description
Job Description
About Us: Team Mazda is a leading auto dealership specializing in Mazda Motor products. With a commitment to exceptional customer service and a passion for automobiles, we have built a strong reputation in the industry. We are currently seeking a dedicated and friendly receptionist to join our team.
Position Summary: As a Receptionist at Team Mazda, you will be the first point of contact for our customers, both in person and over the phone. Your role is vital in providing a welcoming and professional atmosphere for all visitors and ensuring a smooth flow of communication within the dealership.
Responsibilities:
- Greet and assist customers in a friendly and professional manner.
- Answer and direct incoming calls to the appropriate department or personnel.
- Provide information to callers about dealership services, hours of operation, and location.
- Maintain a tidy and organized reception area.
- Schedule and confirm appointments for customers.
- Handle customer inquiries and resolve or escalate issues as needed.
- Assist with administrative tasks such as data entry and filing.
- Collaborate with sales, service, and finance departments to ensure smooth operations.
- Maintain confidentiality of customer information.
Qualifications:
- High school diploma or equivalent.
- Previous receptionist or customer service experience preferred.
- Excellent communication and interpersonal skills.
- Professional appearance and demeanor.
- Strong organizational skills with attention to detail.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Ability to work in a fast-paced environment.
- Automotive industry knowledge or interest is a plus.
Benefits:
- Competitive salary.
- Health, dental, and vision insurance options.
- 401(k) retirement plan.
- Opportunities for career advancement.
- Training and development programs.
- Employee discounts on vehicle purchases and services.
Team Mazda is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees.