Job Description
Job Description
Sales and Client Onboarding Specialist – Join Our Dedicated Legal Team!
Are you passionate about helping others, highly organized, and skilled at making meaningful connections? Our law firm seeks a professional and empathetic Sales and Client Onboarding Specialist to serve as the essential first point of contact for our prospective clients.
About the Role: As our Sales and Client Onboarding Specialist, you'll engage with potential clients facing challenging legal situations, listen actively to their concerns, and clearly communicate how our firm can assist them. Your role directly influences client experiences, builds trust, and facilitates their journey through the legal process.
Compensation:
$24,960 - $45,000 yearly
Responsibilities:
Key Responsibilities:
- Serve as the initial contact for potential clients, ensuring they feel heard, understood, and valued.
- Conduct detailed interviews, accurately assessing potential cases and eligibility for representation.
- Clearly articulate legal services offered and explain the subsequent steps to prospective clients.
- Evaluate case potential based on established firm guidelines and coordinate with attorneys to advance qualified matters.
- Proactively follow up with potential clients to provide exceptional customer service and support.
- Maintain accurate and detailed records of all client interactions in our database.
- Efficiently manage multiple inquiries simultaneously while maintaining professionalism.
- Continuously improve intake processes and contribute to enhancing overall client satisfaction.
- Convert prospective clients into retained clients, consistently meeting or exceeding sales performance targets.
Qualifications:
Qualifications & Skills:
- Exceptional interpersonal and communication skills.
- Proven sales or client service experience with a track record of building relationships and trust.
- Outstanding attention to detail with strong organizational abilities.
- Demonstrated empathy, patience, and professionalism in sensitive situations.
- Ability to multitask effectively in a fast-paced environment.
- Proficient in Microsoft Office and comfortable using CRM and database software.
- Positive attitude, strong work ethic, and team-oriented mindset.
- Prior experience in customer service, legal intake, or sales is preferred.
- Bilingual capabilities are highly valued.
About Company
We are a law firm that concentrates on family and bankruptcy law, where our primary focus is on delivering personalized attention and customized legal solutions to individuals and families confronting legal hurdles.
Compensation and Benefits:
- Competitive base salary with significant performance-based bonuses, offering earning potential of $45,000+ annually.
- Remote work environment 4 days a week with 1 day in the office.
- Opportunities for professional growth and career advancement.
- Supportive, collaborative, and inclusive team culture.
- Comprehensive training and ongoing professional development.
- Paid Time Off to support your work-life balance.
- Meaningful work that positively impacts clients' lives.
Ready to Make a Difference? We are excited to welcome a driven, compassionate, and detail-oriented professional to our team. If you're looking to grow your career in a rewarding, dynamic legal setting, we encourage you to apply today!